Very helpful and looked after our bookings very well.
Sophie
Headwater
9 months ago
Thank you so much for taking the time to leave us a 5 star review.
Sophie
Customer Relations Executive
0
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MQ
MARK QUIGLEY
Подтверждено Feefo
GBR
9 months ago
Что MARK QUIGLEY сказал(-а) о Headwater:
Delightful to deal with and provided fantastic customer service
Hannah was amazing, she listened carefully to our brief and was clear, precise, accurate and responsive. Within 24 hrs of taking the brief she had returned a quote that was almost spot on and then...
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Sophie
Headwater
9 months ago
I am delighted to see that Hannah made such a positive impact on your booking experience. I will be sure to pass your kind words along to her and the rest of the team. Thank you also for taking the time to leave such a delightful review.
Sophie
Customer Relations Executive
0
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MP
MICHAEL PHOENIX
Подтверждено Feefo
GBR
9 months ago
Sophie
Headwater
9 months ago
Thank you very much for you review, it means a lot to us all here.
Sophie
Customer Relations Executive
0
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Надежный клиент
Подтверждено Feefo
9 months ago
Helpful, friendly, knowledgeable & patient. Timely follow-ups without pressure.
Will be able to say more once we return from our holiday.
Sophie
Headwater
9 months ago
Thank you for taking the time to leave such positive remarks, we look forward to welcoming you on your Headwater Holiday and your feedback upon your return.
Sophie
Customer Relations Executive
0
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Надежный клиент
Подтверждено Feefo
9 months ago
Excellent service
Stephanie was very proactive and helpful. She was always available and she was very keen to make our trip special.
Sophie
Headwater
9 months ago
Thank you very much for your wonderful review, I will ensure your kind words are passed on to Stephanie.
Sophie
Customer Relations Executive
0
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DJ
DAVID JACKSON
Подтверждено Feefo
GBR
9 months ago
Что DAVID JACKSON сказал(-а) о Headwater:
Well Done
It was very easy to organise a bespoke trip
Sophie
Headwater
9 months ago
We are delighted that you found the Headwater booking process so easy, I will ensure your kind words are passed on to our team.
Sophie
Customer Relations Executive
0
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Надежный клиент
Подтверждено Feefo
9 months ago
Quick and accurate responses to request.
Sophie
Headwater
9 months ago
Thank you so much for your positive review.
Sophie
Customer Relations Executive
0
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RT
ROGER THORP
Подтверждено Feefo
GBR
9 months ago
Что ROGER THORP сказал(-а) о Headwater:
Good service and great holidays.
Sophie
Headwater
9 months ago
Thank you for taking the time to leave such a positive review and marking us 5 stars.
Sophie
Customer Relations Executive
0
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SL
STEPHEN LANE
Подтверждено Feefo
GBR
9 months ago
Что STEPHEN LANE сказал(-а) о Headwater:
Excellent customer service
Excellent, prompt responses to every question we asked. Customer service has been first rate showing a genuine desire to help.
Sophie
Headwater
9 months ago
Thank you for taking the time to share your review with myself and the team. We are delighted to receive such positive feedback from your booking experience, I will ensure it is passed on to the wider team :)
Sophie
Customer Relations Executive
0
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SM
SCOTT MURRAY
Подтверждено Feefo
CAN
9 months ago
Что SCOTT MURRAY сказал(-а) о Headwater:
First and last
This experience with Headwater has been the worst of any travel arrangements that I have ever had. Communication is poor to non existent and it has been a week since a deposit has been made without...
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Katie
Headwater
9 months ago
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations, as this is certainly not the level of service we strive to provide.
Thank you also for taking the time to speak with me today to discuss this further. I’m pleased that we were able to resolve the matter for you. We appreciate your honesty and hope to have the opportunity to restore your confidence in us.
Katie
Customer Team Leader
SM
SCOTT MURRAY
9 months ago
After speaking to the Headwater team leader the booking problems were quickly resolved . Looking forward to our adventure in Spain.
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Headwater specialises in the relaxed side of activity, offering a selection of the finest walking, cycling, canoeing and cross-country skiing holidays throughout Europe, as well as a selection of exciting long-haul destinations!