Отзывы о Headout

Hey,

Sincerest apologies for the error! You had indeed booked tickets with the audio guide included but our system did not register this and issued regular entry tickets without audio guide. We have sent you an update regarding this booking to your email. We're very sorry for the error on our end and hope that you otherwise enjoyed your visit. 

Thank you for your feedback and for bringing this issue to our attention.

Warm Regards,

Team Headout

Hey Mary,

Thank you for writing in! We are so glad to hear that you had a pleasant booking experience with Headout. Your kind words provide encouragement to our entire customer service team to continue bettering ourselves so we can serve our guests in an efficient and warm manner.

Warm Regards,

Viraaj

Head- Customer Success

Hey Vishvjeet,

Thank you for writing in.

We're glad you had a pleasant booking experience with Headout and we hope to see you again soon!

Sincerely,

Viraaj

Head-Customer Success

Hey Christine,

We're so very sorry about the negative experience you had at the Empire State Building. Our system was facing technical difficulties and couldn't differentiate between barcodes that had already been issued and new ones that were yet to be issued, which is what caused this situation. We can understand how upsetting and frustrating it must have been to be faced with this and we sincerely regret not just the inconvenience but also the fact that we couldn't deliver what was promised to you from the get go, which is something we strive at here at Headout. 

I will be escalating this issue to ensure that such a situation doesn't repeat itself for any of our customers, all of whom are greatly valued. Though I respect your wish to not book with us, I thank you for the feedback you have provided us, which helps us to continue bettering ourselves every day. I thank you for your patience and hope one day you may be willing to let us make a better impression.

Sincerely,

Viraaj

Head- Customer Success

Hey,

Thank you so much for writing in to us!

We're glad to hear that you enjoyed your time at the Catacombs as well as your booking experience with Headout. We appreciate you providing us with this feedback and we very much hope to see you again in the future!

Sincerely,

Viraaj

Head- Customer Success

Hey Paul, 

Thank you for writing in!

We're glad you enjoyed the combo you booked through us and grateful for the feedback you have provided. We apologize for the confusion regarding transfers. Although the pick up is from the hotel to Universal, the return trip only drops you off to a central mall. We will ensure that this is clearer on our website in the future.

Sincerely,

Viraaj

Head- Customer Success

Hey Zhanyi,

Thank you for your kind words! We're grateful for your feedback and are only too happy to help our customers wherever we have the leeway to do so. We're glad you had a good booking experience with us and we hope to serve you in the future!

Sincerely,

Viraaj

Head- Customer Success

Hey Varun,

Thank you for writing in!

The font is the size it is for the optimal web experience in order not to occupy too much space and, at the same time, in order to highlight important details. However, we will of course forward your feedback to the concerned department so they can take heed. 

Kindly note that, being a third party vendor, the payment we make to our operators is in the local currency of the activity so the payment we take from our customers is going to be in the local currency as well. The reason why you're able to view the price throughout the website in your own currency is due to a currency converter on the website, there to facilitate cost perception for our customers. We apologize for any confusion this may have caused. 

Thank you for your feedback.

Sincerely,

Viraaj

Head- Customer Success