Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о Headout

VU

Valued User

9 years ago

Что Valued User сказал(-а) о Headout:

DO NOT MISS IT

Absolutely SUPERB.....

Отзывы о товаре

Дата покупки: 28/09/2017

0

VU

Valued User

Paris, France

9 years ago

Что Valued User сказал(-а) о Headout:

Catacombs of Paris

I ordered my tickets online, walked to the pickup point as asked, and got my tickets. It was simple. I'm not super savvey on Mobile devices, and it was my first time using the website!

Отзывы о товаре

Дата покупки: 01/10/2017

0

VU

Valued User

9 years ago

Что Valued User сказал(-а) о Headout:

Great!

Awesome! Even called us when we were looking for the ticket meet up point. Service with a smile!!

Дата покупки: 29/09/2017

0

Надежный клиент

9 years ago

Great but could be quicker

Service was great. The only issue was the timing of the ticket delivery - the tickets were issued like 15 minutes after billing.

Customer Success

Headout

8 years ago

Hey,

Thank you for your feedback.

As a third party vendor, it does take up to twenty minutes to issue tickets as mentioned on our website. We do apologize for the latency and assure you that we're constantly working to streamline the process of confirmation.

Sincerely,

Viraaj

Head- Customer Success

Отзывы о товаре

Дата покупки: 01/10/2017

0

VU

Valued User

Dubai

9 years ago

Что Valued User сказал(-а) о Headout:

Will think 10 times before referring any body for opting Headout

if you can’t confirm the ticket it should be declined at the time of booking itself. It was a worst experience when your trip is just one hour ahead and ticket is not confirmed although amount has...

читать еще

Customer Success

Headout

8 years ago

Hey,

We apologize for being unable to fulfill your booking. As a third party vendor, we can only secure a booking after receiving payment since it is this payment that is used to confirm your booking with an operator. Unfortunately, we do not have real time integration with the operator and are forced to relay on them for accurate updates regarding timings and availability. We are constantly working to increase our inventory and make this process seamless. Please also note that your refund was processed a month ago and should be reflecting in your account/card by now. We apologize for the inconvenience caused to you and hope to do better in the future.

Sincerely,

Viraaj

Head-Customer Success

Отзывы о товаре

Дата покупки: 01/10/2017

0

VU

Valued User

9 years ago

Что Valued User сказал(-а) о Headout:

Why buy at the gate when Headout is there!

Simple process to save big bucks. Food vouchers are great addition to the already discounted rates.

Отзывы о товаре

Дата покупки: 29/09/2017

0

VU

Valued User

9 years ago

Что Valued User сказал(-а) о Headout:

Very straightforward and honest. This is our first purchase and we will definitely try it again in another country. Thanks.

Отзывы о товаре

Дата покупки: 29/09/2017

0

VU

Valued User

9 years ago

Что Valued User сказал(-а) о Headout:

Great service. Good price

Дата покупки: 30/09/2017

0

VU

Valued User

9 years ago

Что Valued User сказал(-а) о Headout:

Nice service

Отзывы о товаре

Дата покупки: 29/09/2017

0

Надежный клиент

9 years ago

Reaching out to vendor (Rayna) was a pain in a***. They dont respond on whatsapp. I had real hard time reachin out to them via whatsapp or headout customer support. Food in the cruise was pathetic.

Отзывы о товаре

Customer Success

Headout

8 years ago

Hey,

Our sincerest apologies you faced issues with reaching the vendor for your reservation. As a third party vendor that is not on the ground, we rely on your feedback to ensure that our operators keep up the quality of the experiences we wish to offer our customers. Rest assured that we have escalated your feedback to them and will do our best to ensure that they provide us accurate contact information for customers to reach them or respond regularly to us as an intermediary party. We thank you for the time you took to inform us of this incident and apologize once again for any inconveniences you faced.

Sincerely,

Viraaj

Head- Customer Success

Дата покупки: 25/09/2017

0

Отзывы о Headout

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Как собираются отзывы Feefo?

Кто может оставлять отзыв Feefo?

Как мы проверяем отзывы?

Как мы боремся с фальшивыми отзывами?