customer service was very poor, sent a message via the "contact a seller" button, as instructed to do in the help section - received no response and then when I contacted hardtofind directly they...
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hardtofind.
hardtofind.
11 years ago
We always appreciate customers who take the time to give us their feedback. We will investigate on this and check what happened. Apologies for any inconvenience this has caused you! I will contact you directly and resolve the concern.
Great service from the team, but these 2 products let down their reputation.
hardtofind.
hardtofind.
11 years ago
Thanks so much for your feedback, we really appreciate it.
Sorry to hear the products you received were damaged!
Unfortunately, despite making all our best efforts to deliver a parcel in perfect condition, sometimes there are factors outside our control.
However, we'll definitely look into your previous correspondence to find out why there might have been a delay in shipping a replacement and address this with the seller.
Have a lovely day!
hardtofind.
Надежный клиент
11 years ago
Thanks, but that has already been done. Once I advised that I contacted the adept of Fair Trading, the case was accelerated with the seller.
I would have said excellent but the last thing I ordered was a father's day present 2 weeks before father's day and it didn't arrive in time. Other orders have taken less than a week.
You should tell people that things are going to take months to arrive.
hardtofind.
hardtofind.
11 years ago
Thanks for your message. I am sorry to hear your print was delayed.
I can see in our system that you ordered on August 11th and the print was shipped on August 12th, so you should have received it within 3-7 business days.
Unfortunately, despite making all our best efforts to deliver a parcel on time, sometimes there are factors outside our control.
If you would like to discuss this further, please email our customer service team at support@hardtofind.com.au.
Warm regards,
hardtofind.
hardtofind.
hardtofind.
11 years ago
In regards to the teatowel you've ordered, I can see in our system that it was shipped on August 20th. Since it comes from the UK, delivery can take up to 4 weeks. Please contact our customer service team on support@hardtofind.com.au if you need any further information.
Please note, hardtofind. acts as a marketing platform and all our sellers ship directly to you, which is why you may receive multiple parcels if you order from more than one seller. Furthermore, dispatch and delivery terms can vary from item to item and are therefore stated on each product page.
I hope this explains a little better how we work.
Warm regards,
hardtofind.
Отзывы о товаре
Дата покупки: 10/08/2014
0
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Надежный клиент
Подтверждено Feefo
11 years ago
Fantastic service, very quick to respond to queries
I would have preferred additional updates regarding item tracking. I've ordered from other sites that provided more information about the delivery process so I knew what day to expect the arrival.
Отзывы о товаре
Дата покупки: 09/08/2014
0
Поделиться
Надежный клиент
Подтверждено Feefo
11 years ago
great service
Отзывы о товаре
Дата покупки: 10/08/2014
0
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Надежный клиент
Подтверждено Feefo
11 years ago
Brilliant communication, delivery and service. Cannot fault hardtofind at all.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
