I requested a change to the delivery address, and received an email to say this had been done. Unfortunately it hadn't, and the item went to the wrong address.
hardtofind.
hardtofind.
11 years ago
Thanks for your feedback.
I can see in our system that that we have updated your shipping address on the same date that you sent an email(we have sent an email to the seller as well to hold the delivery). Unfortunately, the seller is too quick to deliver the item and that is the reason why it was sent to the shipping address you have on file.
It would have been good if I was sent an email to let me know when the product was being dispatched. The print was a present for a family member and i had requested to see if it could be dispatched...
Everything looks beautiful online but of course some goods don't quite meet expectations from photographs. I thought I would be dealing with Hard to Find directly when returning item instead of...
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hardtofind.
hardtofind.
11 years ago
Thanks so much for your feedback!
hardtofind. acts as a marketing platform and all our sellers handle orders directly. However, everything you see on the website is handpicked and sampled by Eri and Trudi to ensure only the best products are made available to our customers.
Our customer service team works very closely with our sellers, so we can assist you as quickly as possible.
We're sorry to hear the item you've received didn't meet your expectations - our customer service team will get back to you shortly to confirm the status of your refund.
Warm regards,
hardtofind.
Надежный клиент
11 years ago
Very happy to receive a full refund for the agate and carnelian necklace that I returned. Very fast turnaround and communication great by HtF. Only downside was $10.00 postage to return the item!
Отзывы о товаре
Надежный клиент
11 years ago
Feedback for this item already given.
Дата покупки: 04/08/2014
0
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Надежный клиент
Подтверждено Feefo
11 years ago
Everything I have ordered arrived promptly & been correct
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
