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Отзывы о Goodfellow

Оценил(-а)
Отлично

Goodfellow was established in the City of London in 1946.

Обслуживание
4.6
/5

5

4

3

2

1

85

12

2

6

2

107

Оценок за прошлый год:

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MB
M. Charles-Olivier Bacri
3 years ago
Дата покупки: 24/06/2021
Что M. Charles-Olivier Bacri сказал(-а) о Goodfellow:
Aucun problème, comme d'habitude.
Надежный клиент
4 years ago
Дата покупки: 25/06/2021
Il a fallu relancer à de nombreuses reprises les commerciaux pour avoir les devis attendus.
ML
M. Marc Legros
4 years ago
Дата покупки: 25/06/2021
Что M. Marc Legros сказал(-а) о Goodfellow:
Service réactif, rapide.
Надежный клиент
4 years ago
Дата покупки: 12/04/2021
Unbearable
Unbearable amount of errors and delays at all stages of order: quotation (wrong multiple times after weeks of waiting), error in the delivery, production mishapped, payment misattributed, etc.
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The Goodfellow Team
Goodfellow
4 years ago
Thank you for taking the time to provide feedback, specifically regarding the delays and errors that you experienced regarding your order and delay’s also at the enquiry stage. We can only apologise for the poor experience of the customer service level you received.We are aware that there were several delay’s in communicating with you and throughout the order process and we will endeavour to reduce any such delays and problems with your future orders. We value your business and hope to welcome you back in the near future.Kind regards The Goodfellow Team
Надежный клиент
4 years ago
Дата покупки: 25/06/2021
mon interlocutrice a été très réactive et a su parfaitement répondre à mon besoin.
Надежный клиент
4 years ago
Дата покупки: 23/06/2021
Need to call many time over few weeks to get delivery, no purity certificates even after multiples requests. But at least products received.
Надежный клиент
4 years ago
Дата покупки: 25/06/2021
I waited for the goods to arrive for 1 month only to be informed that I need to provide the end user statement, that is also after I asked about the status of the goods. If only I was informed...

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The Goodfellow Team
Goodfellow
4 years ago
Thank you for taking the time to provide feedback, specifically regarding the lack of communication you experienced regarding your order. We are aware that there was a delay in communicating with you that an end user statement was required in this instance before the goods could be despatched and we will endeavour to reduce any such delays with your future orders. We value your business and hope to welcome you back in the near future.Kind regards The Goodfellow Team
LS
Lucas Seguinot
4 years ago
Дата покупки: 22/06/2021
Что Lucas Seguinot сказал(-а) о Goodfellow:
aucune réponse à mes questions
Je n'ai eu aucune réponse aux questions posées lors de ma demande de devis. Si la livraison est rapide, le service client laisse à désirer.
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The Goodfellow Team
Goodfellow
4 years ago
Merci d’avoir laissé votre avis sur Feefoo. Nous sommes par avance sincèrement désolé de votre précédente négative expérience avec notre société. Nous allons rentrer en contact avec-vous par téléphone afin de discuter de celle-ci et faire en sorte que cette problématique ne se répète pas à l’avenir. Bien cordialement, L’équipe Goodfellow
Надежный клиент
4 years ago
Дата покупки: 23/06/2021
Follow up
Should follow up with customers if anything missed out from customer's side to provide any documents instead of holding PO and don't follow up until customer queries about delivery.
Надежный клиент
4 years ago
Дата покупки: 04/06/2021
Communication initially was good. However, once payment was sent, communication was very poor. When the shipment was delayed, they did not inform me until I requested status of my shipment. They then...

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Информация о Goodfellow
Goodfellow was established in the City of London in 1946. The Company now has associate operations in France, Germany, America and China. The Group's research laboratories, production and workshop facilities, and central administration are located in Huntingdon, England.
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Ermine Business Park, Huntingdon, Cambridgeshire, PE29 6WR, United Kingdom
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Информация о Goodfellow
Goodfellow was established in the City of London in 1946. The Company now has associate operations in France, Germany, America and China. The Group's research laboratories, production and workshop facilities, and central administration are located in Huntingdon, England.