Отзывы о Gemporia.com US

Thank you for taking the time to recently complete a survey using Feefo regarding your shopping experience with Gems TV. I was alarmed to read that a gemstone had fallen out of the ring that you received (Size 7 AAA Tanzanite & Ratanakiri Zircon 10k Gold Ring ADVJ89.7) and would very much like to take the opportunity to put right our wrong. On checking the availability of this piece, I can see that we can replace it for you and cover the cost of your return postage, to return the ring for a closer inspection to find out where the error lay in the manufacturing process. If you would like to receive a replacement I would be very grateful if you could call me on 08456122000 or email me at harvey.marvin@gems.tv so that I can reserve it for you. Of course if you would rather receive a full refund for the ring instead of a replacement we would be happy to provide that again refunding your return postage. I would also like to apologise for the inconvenience and distress caused as I believe from your comments that this was a gift for your Daughter? We take all comments from our customers very seriously as we always try to ensure that every customer receives a great shopping experience each and every time. As a small token I have placed a credit onto your account to use with any future purchase that you may wish to make with Gems TV. If you would like to discuss these or any other issues further I would welcome you to contact me using the above details where I will be more than happy to assist you. Kind regards, Harvey Marvin | Help team member The Genuine Gemstone Company Limited | Eagle Road Studios, Unit 2D, Eagle Road, Redditch, Worcestershire, B98 9HF | www.tggc.com T: +44 (0) 1527 406 100 | F: +44 (0) 1527 406 128 | Harvey.Marvin@gems.t