It was the first time I baught a stone from the gem collection and I looked forward to their arrival .i was delighted with them
Отзывы о товаре
Дата покупки: 23/05/2014
0
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Надежный клиент
12 years ago
Good service as normal
Отзывы о товаре
Дата покупки: 22/05/2014
0
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Надежный клиент
12 years ago
always good.
Отзывы о товаре
Gem Collector UK
Gem Collector UK
12 years ago
Good morning,
Thank you for your feedback regarding item DVIP27.
It was great speaking with you today about the issues that you have had with this particular item. We are sorry to hear that you were disappointed with the quality of the box that you received and that it appeared to be faulty. We received your return on the 28th May and will aim to process this as quickly as possible. If the warehouse deem the item as faulty, we will gladly refund any return postage costs.
If you require any further assistance, please contact our help team.
Kind regards,
Clare W - Help Team
www.gemcollector.com
The show is excellent with the hosts tailoring it to the needs of the customer. Delivery of the items is a little slow.
Отзывы о товаре
Gem Collector UK
Gem Collector UK
12 years ago
Thank you for your feedback. We have tried to call you today but it seems that you were not available. We have however left you a message.
We're sorry to hear that this piece was not up to standard. We apologise for any inconvenience this has caused. Please feel free to take advantage of our 30 day money back guarantee and return this item to us for a refund, replacement or credit.
Please feel free to call us if you would like to discuss this further.
charlie_Help Team
WWW.gemporia.com
Somewhat slower to dispatch the items this time but received within the 6 working days.
Gem Collector UK
Gem Collector UK
12 years ago
We have been unable to call you due to the time of day but thank you taking the time to leave your feedback.
We apologise that the clarity of the tanzanite did not meet your expectations, as a gesture of goodwill, we have credited your account with the value of the item, this can be used against your next purchase from any of our channels.
In the meantime, if we can be of any further assistance, please do not hesitate to contact the Help Team on 0845 6588 663, option 5.
Fiona - Help Team
www.gemcollector.com
Надежный клиент
12 years ago
Following feefo comments I have unexpectedly, but very gerously, been credited with the cost of the loose 0.35ct tanzanite stone. EXCELLENT sevice. Thank you.
Great service...requested the stone from the store for a looksee and that albino presenter of yours, the one that looks like Nosferatu's lovechild, grabbed it and showed it within 5 minutes.
Naah,...
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
