Thank you for taking the time to leave a rating. We’re sorry to see that your experience didn’t meet expectations.
We’d really appreciate the opportunity to understand what went wrong and assist you further. Our team is already in touch regarding your fan, and we’re committed to helping resolve this as smoothly and quickly as possible.
If you’d like to share any additional feedback or have questions in the meantime, please don’t hesitate to reach out to our customer service team directly.
Отзывы о товаре
Product
Fansonline
9 months ago
Thank you for taking the time to leave your review. We’re really sorry to hear about your experience, especially during the hotter weather.
If the fan is beeping on power-up, this is something our warranty team can assist with promptly. In addition to the standard return process, we do offer an optional in-home warranty service, which many customers find preferable. This means you won’t need to arrange or pay for your electrician to return, remove the fan, send it back, and wait for an outcome. Instead, a qualified electrician can be appointed under warranty to assess and assist on site.
One of our warranty team members will be in touch with you shortly to discuss the best option and help get this resolved as quickly as possible.
Really good customer service 😊
Fan looked amazing in person, better than looking on your site, so that was pleasing. Arrived undamaged really quick. 👍🏾
We’re very sorry to hear about your experience and understand how frustrating it would have been to struggle to get timely assistance with a warranty issue.
Once you contacted us, our team raised a warranty case on your behalf and followed up directly with the manufacturer. Unfortunately, there were delays outside of our control due to a very high volume of warranty claims at this time of year, which impacted response times.
To help minimise further inconvenience, we worked with the supplier to provide an alternative solution, including reimbursement for an electrician if you preferred not to wait, and a replacement motor was ultimately dispatched and delivered.
We sincerely apologise for the stress this situation caused and appreciate your patience while we worked toward a resolution. Your feedback is important to us and helps us improve our service and communication going forward.
Отзывы о товаре
Product
Fansonline
10 months ago
We’re very sorry to hear about your experience and understand how upsetting it would be to receive a faulty fan and then feel unable to get timely support.
Once we were able to connect with you, our team raised a warranty case on your behalf and worked directly with the manufacturer to progress a resolution. Unfortunately, response times were impacted by an unusually high volume of warranty requests at this time, which also affected phone availability which is something we sincerely apologise for.
To reduce further inconvenience, we coordinated with the supplier to provide a practical solution, including the option of reimbursement for an electrician, and a replacement motor was ultimately dispatched and delivered.
We regret that this situation caused frustration and appreciate your patience while we worked to resolve it. Your feedback is important to us and is being used to review how we manage warranty communication during peak periods.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
