Thank you for giving us this positive review.
It's great to know that we've been able to impress you by making it quick and easy to get the pet insurance cover that you wanted.
If you ever have any questions about your policy, or if you need to make any changes, please do get in touch and we'll be very happy to help.
Best regards,
The Exotic Direct Pet Insurance Team
Надежный клиент
5 years ago
Hey I have insured my tortoise with you but I have changed his name does that matter?
Louise
ExoticDirect
5 years ago
Hi There,
We do need to amend our records if the pet details have changed.
Please call us on 0345 982 5505 or email us at enquiries@exoticdirect.co.uk so we can amend this on your policy.
Many Thanks
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Mr Rod Senior
Подтверждено Feefo
5 years ago
Что Mr Rod Senior сказал(-а) о ExoticDirect:
Friendly,helpful and professional staff.Have used before and will again.
Louise
ExoticDirect
5 years ago
Hi Rod, Thank you very much for rating us with five stars! We are delighted to hear your great comments regarding our helpful and friendly service, thank you very much! Kind RegardsThe Exotic Direct Team
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Mrs Sheila Kirby
Подтверждено Feefo
5 years ago
Что Mrs Sheila Kirby сказал(-а) о ExoticDirect:
Exceptionally straight forward
I have previously had to claim from Exotic Direct and can 100%say they are so easy and straightforward to deal with especially at such a stressful time. I wouldn’t be without their insurance as it...
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Hayley
ExoticDirect
5 years ago
Hi Sheila.
Thank you so much for taking the time to leave us your positive review and for your kind words!
It is great to hear that we were able to help at a stressful time and that you recommend us.
We hope you have a great day,
The Exotic Direct Claims Team.
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Mr Roger Milburn
Подтверждено Feefo
Wiltshire
5 years ago
Что Mr Roger Milburn сказал(-а) о ExoticDirect:
Greatservice from Vet and Insurer
Very comprehemsive service provided by VetsNow Referrals Swindon and your approval of our claim much appreciated. Thank you very much.
Hayley
ExoticDirect
5 years ago
Hi Roger,
Thank you so much for taking the time to leave us your 5 star review!
Its great to hear that we were able to assist you with your claim.
We hope you have a lovely day,
The Exotic Direct Claims Team.
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Надежный клиент
Подтверждено Feefo
5 years ago
Good experience with making a claim
The process of making a claim went quite smoothly. It took a few weeks to conclude but there were no obvious hold ups.
Hayley
ExoticDirect
5 years ago
Hi there,
Thank you so much for taking the time to leave us with your 5 star review!
We are glad to hear the claims process went smoothly.
We are working very hard at present to decrease our handling times so any feedback is greatly appreciated.
We hope you have a great day,
The Exotic Direct Claims Team.
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Надежный клиент
Подтверждено Feefo
5 years ago
Very easy and straightforward to set up the insurance. Highly recommend.
Nathan
ExoticDirect
5 years ago
Hello,
Thank you so much for rating us 5*s!
We really appreciate the feedback.
Kind regards,
The Exotic Direct Team.
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Надежный клиент
Подтверждено Feefo
5 years ago
They helped me sort insurance for my African grey
Nathan
ExoticDirect
5 years ago
Hello,
Thank you so much for rating us 5*s!
We really appreciate the feedback!
Kind regards,
The Exotic Direct Team.
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Надежный клиент
Подтверждено Feefo
5 years ago
Fantastic Support Team
The Support team were fantastic.
When I made contact the claim advisor was very polite and empathetic. She was brilliant to deal with
Hayley
ExoticDirect
5 years ago
Hi there,
Thank you so much for taking the time to leave us with your 5 star review and for your kind words regarding our advisor.
We hope you have a lovely day,
The Exotic Direct Team.
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Mrs Sarah Kitchen
Подтверждено Feefo
LONDON
5 years ago
Что Mrs Sarah Kitchen сказал(-а) о ExoticDirect:
Although the claim was handled efficiently, as I left the form with my vet for them to post I had no idea when Exotic Direct received it. It would be helpful to know when it arrived and a quick...
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Hayley
ExoticDirect
5 years ago
Hi Sarah,
Thank you for your positive review and for your feedback.
It is part of our process to acknowledge claims once received so we are sorry you did not receive our email on this occasion.
We have passed this feedback on to the claims team for you.
Kind Regards,
The Exotic Direct Team.
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Miss Joanne L Hughes
Подтверждено Feefo
Halesowen
5 years ago
Что Miss Joanne L Hughes сказал(-а) о ExoticDirect:
Claim was handled efficiently.
Efficiently handled the claim , very helpful
Hayley
ExoticDirect
5 years ago
Hi Joanne,
Thank you so much for taking the time to leave us your 5 star review!
It is great to hear your claim was handled efficiently and you found the claims team helpful.
We hope you have a lovely day,
The Exotic Direct Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.