Hi there,
Thank you so much for leaving us with your positive review.
It's great to hear you found our team helpful.
We hope you have a great week,
The Exotic Direct Claims Team.
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Надежный клиент
Подтверждено Feefo
5 years ago
I was very satisfied with the service I received
I was very satisfied with the way Alec clearly explained what I was purchasing and I was able to arrange cover with the minimum of fuss.
Louise
ExoticDirect
5 years ago
Hi There,
Thank you for your great review.
It is brilliant to hear your positive comments with regards to our services and straight forward application process.
Kind Regards
The Exotic Direct Team
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Надежный клиент
Подтверждено Feefo
5 years ago
Nice easy claim, no fuss, no fine print
This is my 3rd claim for my rat babies, once again everything ran smoothly and they paid all the claim without any fuss :D brilliant service!
Hayley
ExoticDirect
5 years ago
Hi there,
Thank you so much for taking the time out of your day to leave us with your positive review.
It's great to hear that we could help with your rat babies claims and that you found the service brilliant.
We hope you have a great week,
The Exotic Direct Claims Team.
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MG
Mrs Vyvia Gadhgadhi
Подтверждено Feefo
5 years ago
Что Mrs Vyvia Gadhgadhi сказал(-а) о ExoticDirect:
The service was very good, the staff was very helpful,
I gave this rating as I'm happy with the service provided
Alec
ExoticDirect
5 years ago
Hi Vyvia,
Thank you for giving us this positive review and also for confirming that you are happy with the level of service our team were able to provide you with.
If you ever have any questions about your policy, or need our assistance with anything, please do get back in touch and we'll be very happy to help in any way that we can.
Best regards,
The Exotic Direct Pet Insurance Team.
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MA
Mr Norman Ashton
Подтверждено Feefo
5 years ago
Что Mr Norman Ashton сказал(-а) о ExoticDirect:
Very helpful easy talk to understand
Alec
ExoticDirect
5 years ago
Hi Norman, Thank you for giving us this positive review and also for adding your comment.If you ever have any questions about your policy, or if we can help in any other way, please do get back in touch and we'll be very happy to assist you. Best regards, The Exotic Direct Pet Insurance Team
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MB
Mr Barker & Mrs Barker
Подтверждено Feefo
5 years ago
Что Mr Barker & Mrs Barker сказал(-а) о ExoticDirect:
Trouble free
No problem and fuss free.
Alec
ExoticDirect
5 years ago
Hello Mr & Mrs Barker,
Thank you for giving us this positive review and letting us know that your latest renewal was trouble free.
If you ever have any questions about your policy, or if we can be of any further help or assistance, please do let us know.
Best regards,
The Exotic Direct Pet Insurance Team
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MB
Miss Megan Berry
Подтверждено Feefo
5 years ago
Что Miss Megan Berry сказал(-а) о ExoticDirect:
Perfect for my pet parrot great company
Alec
ExoticDirect
5 years ago
Hi Megan,
Thank you for giving us this positive review and also adding your comments.
It's great to know that you're happy with everything. If we can ever be of any further help or assistance please do let us know.
Best regards,
The Exotic Direct Pet Insurance Team
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MW
Ms Jane Ward
Подтверждено Feefo
5 years ago
Загруженные мультимедийные материалы
Посмотреть все мультимедийные материалы (2)
Что Ms Jane Ward сказал(-а) о ExoticDirect:
Excellent customer service
Would highly recommend this company
Alec
ExoticDirect
5 years ago
Hello Jane,
Thank you for giving us this positive review and also for adding your comments.
It's great to know that you're happy with the customer service we have provided you with and also that you feel able to recommend us to others - that's a huge compliment!
If you ever have any questions about your policy, or if we can assist in any other way, please do get back in touch and . we'll be very happy to help
Best regards,
The Exotic Direct Pet Insurance Team
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Надежный клиент
Подтверждено Feefo
5 years ago
First class... fantastic from start to finish
Couldn't of been happier not just with the healthly beautiful savannah monitor I purchased from them but with my entire experience from beginning to end. Ordering from the website is quick..easy &...
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Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review - but we just wanting to point out that we (Exotic Direct) are a pet insurance provider and not a pet retailer. Is it possible there has been some confusion about who you thought you were leaving a review for?
Hopefully you are also happy with the pet insurance product you purchased for your beautiful savannah monitor - if you ever have any questions about your pet insurance policy, please do get in touch.
Best regards,
The Exotic Direct Pet Insurance Team
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Надежный клиент
Подтверждено Feefo
5 years ago
They were excellent. They answered all of my questions. 10/10
They were excellent. They answered all of my questions and explained ( in great detail) what I needed to know plus the price was great. Well done EXOTICPETS.
Alec
ExoticDirect
5 years ago
Thank you for giving us this positive review and also for taking the time to add your comments.
It's good to know that we were able to answer all of your questions and that you were happy with the price.
If you ever have any further questions, or need our help in any other way, please do get back in touch.
Best regards,
The Exotic Direct Pet Insurance Team
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.