Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ExoticDirect

Просмотр всех 1,993 отзывов

Mr & Mrs Davis

Подтверждено Feefo

4 years ago

Что Mr & Mrs Davis сказал(-а) о ExoticDirect:

A lovely young helpful girl

Had a very pleasant young girl her first day a real asset to exotic pets

Mia

ExoticDirect

4 years ago

Good morning, We are so happy one of our new team members was able to assist you, thank you so much for taking the time to review. Kind regards, The Exotic Direct Team.

Sandra Brandes

Подтверждено Feefo

London

4 years ago

Что Sandra Brandes сказал(-а) о ExoticDirect:

Will look at another policy for other CAG

Good insurance cover for our CAG

Mia

ExoticDirect

4 years ago

Good morning Sandra, We are so happy to have been able to offer cover for you. Thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Надежный клиент

Подтверждено Feefo

4 years ago

Very good service

I found the person on the phone was to the put and explained all details very well. The price is affordable and well worth it.

Mia

ExoticDirect

4 years ago

Good morning, We are pleased to have been able to help, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Надежный клиент

Подтверждено Feefo

4 years ago

Really helpful on the phone

Very good easy to do on the phone

Mia

ExoticDirect

4 years ago

Good morning, We are happy to have been able to help over the phone, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Ms Diane Harcourt

Подтверждено Feefo

4 years ago

Что Ms Diane Harcourt сказал(-а) о ExoticDirect:

Thank goodness I have never had to use your service. But I won't stop it as my tortoise might need treatment one day and I feel if I stopped the insurance, something would go wrong and I wouldn't...

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Mia

ExoticDirect

4 years ago

Good morning Diane, We are so pleased to be able to offer cover for your tortoise, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Mark Bichard

Подтверждено Feefo

Portsmouth

4 years ago

Что Mark Bichard сказал(-а) о ExoticDirect:

Brilliant customer service!

I can’t fault the service and I would certainly recommend friends & family

Mia

ExoticDirect

4 years ago

Good morning Mark, We are so happy to be of service, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Keely Hardwick

Подтверждено Feefo

Reading

4 years ago

Что Keely Hardwick сказал(-а) о ExoticDirect:

Brilliant service

Absolutely excellent service and delivery was very prompt and professional

Mia

ExoticDirect

4 years ago

Good morning Keely, We are happy to have been of service, thank you for taking the time to review. Kind regards, The Exotic Direct Team.

Mr Jagdeep Gill

Подтверждено Feefo

4 years ago

Что Mr Jagdeep Gill сказал(-а) о ExoticDirect:

Where did my renewal go

Never got sent my renewal documents. Your website doesn't appear to give me access to them either (even my previous years ones).

Mia

ExoticDirect

4 years ago

Dear Jagdeep, Thank you for taking the time to leave this feedback. We’re very sorry to hear that you did not receive the renewal documents that you were expecting. After speaking to you on the telephone last week, I’m pleased that we were able to resolve the issue with your renewal documents and hope that you have now received the copies we sent you by email. Should you have any questions about your renewal, or anything else, please do call or send us an email and we’ll be very happy to help you in any way that we can. Best regards, The Exotic Direct Pet Insurance Team

Mr Jagdeep Gill

4 years ago

After a few calls. I have my documents now. Thanks Exoticdirect

Miss Rebecca Hall

Подтверждено Feefo

4 years ago

Загруженные мультимедийные материалы

Посмотреть все мультимедийные материалы (2)

Что Miss Rebecca Hall сказал(-а) о ExoticDirect:

They have help keep my parrot insurance

Mia

ExoticDirect

4 years ago

Good morning Rebecca, We are so happy to have you with us, thank you for the gorgeous photo and for taking the time to review! Kind regards, The Exotic Direct Team.

Mrs Sarah Hickey

Подтверждено Feefo

4 years ago

Что Mrs Sarah Hickey сказал(-а) о ExoticDirect:

Fantastic service

Absolutely fantastic was sceptical about claiming as a few people said insurers often try to use clause's you get out of paying. This is r definitely not the case with exotic direct payed out...

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Mia

ExoticDirect

4 years ago

Good morning Sarah, We are so pleased to have been able to help with your claim, thank you so much for taking the time to review. Kind regards, The Exotic Direct Team.

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Что такое награды Trusted Service Awards

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