Hi David,
We are happy to be able to cover Spike, thanks for the lovely photo and for taking the time to review!
Kind regards, The Exotic Direct Team.
1
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Надежный клиент
Подтверждено Feefo
4 years ago
Always a pleasant easy stress free experience. They are quick and efficient at dealing with claims and its all done through a form at my vets i pay the bill and my claims settled within 2 weeks.
Mia
ExoticDirect
4 years ago
Good afternoon,
We are pleased to have been able to assist with your claims, thank you for taking the time to leave a review!
Kind regards,
The Exotic Direct Team.
1
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Надежный клиент
Подтверждено Feefo
4 years ago
Great customer service via phone and email. Very simple and clear to make a claim. Fast and efficient.
Gabriella
ExoticDirect
4 years ago
Good afternoon,
Thank you for taking the time to leave a 5* review.
We are so pleased to hear you found our claims process fast and efficient.
All the best and have a lovely weekend,
The Exotic Direct Claims Team.
0
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Надежный клиент
Подтверждено Feefo
4 years ago
Brilliant understanding company
A very understanding company. After our beloved pet died they took care of everything very professionally. We will never be able to replace our pet so will not need insurance again but will...
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Gabriella
ExoticDirect
4 years ago
Good afternoon,
We are so sorry to hear about your little friend, we are so pleased to hear you found our service professional.
Thank you very much for such a lovely review and taking the time to give us a 5*.
All the best,
The Exotic Direct Claims Team.
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MC
Mr Andrew Gregory-Campbell
Подтверждено Feefo
Guildford
4 years ago
Что Mr Andrew Gregory-Campbell сказал(-а) о ExoticDirect:
Absolutely excellent in explaining my policy to me.
Debbie
ExoticDirect
4 years ago
Hi Andrew, thankyou for giving us such positive feedback.
It's great to hear that my colleague was able to explain everything you needed to know before you purchased this new pet insurance cover.
If there is anything further we can help you with, now or in the future please don't hesitate to get in touch with us.
Best regards, The Exotic Direct Pet Insurance Team.
0
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Надежный клиент
Подтверждено Feefo
4 years ago
Awesome and easy
Definitely
Debbie
ExoticDirect
4 years ago
Thankyou for taking the the time to leave us a positive review.
We are glad that you found your latest renewal to be awesome and easy.
Should you have any questions about your policy or anything else that we can help you with, please don't hesitate to get in touch.
Best regards, The Exotic Direct Pet Insurance Team.
0
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Надежный клиент
Подтверждено Feefo
4 years ago
Excellent level of cover at a very reasonable rate for the year. Easy renewal.
Debbie
ExoticDirect
4 years ago
Thankyou for taking the time to leave us such a positive review.
It's great to hear that you are happy with the level of cover we can provide you with, and also the renewal rate.
Should you have any questions about your policy or anything else we can help you with, please don't hesitate to get in touch, and we will be happy to help in any way that we can.
Best regards, The Exotic Direct Pet Insurance Team.
0
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Надежный клиент
Подтверждено Feefo
4 years ago
Was quick and easy to set up
Debbie
ExoticDirect
4 years ago
Thankyou for your positive review.
We are pleased to hear that you found it quick and easy to set up the pet insurance cover that you wanted.
If you ever have any questions about your policy, or if we can be of any other help, please do not hesitate to get in touch.
Best regards, The Exotic Direct Pet Insurance Team.
0
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SU
Susan
Подтверждено Feefo
Hull
4 years ago
Что Susan сказал(-а) о ExoticDirect:
Service is always straight forward and prompt. I will continue to renew
Highly satisfied with the service provided. I'm happy in the knowledge that my parrots will be well cared for and vets bills paid
Mia
ExoticDirect
4 years ago
Dear Susan,
We are so please to be able to offer cover to you for your Parrots, thank you for taking the time to review.
Kin regards,
The Exotic Direct Team.
0
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SC
Samantha Carter
Подтверждено Feefo
Peterborough
4 years ago
Что Samantha Carter сказал(-а) о ExoticDirect:
Quick, Easy, Affordable and Amazing Pet Insurance!
Me and my hubby that Exotic Direct have helped us massively with our pet insurance for our baby hamster, we know that she will be covered for massive vet fees if it ever come about or even just a...
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Mia
ExoticDirect
4 years ago
Good afternoon Samantha,
We are so happy to be able to offer cover for you, thank you so much for taking the time to review.
Kind regards,
The Exotic Direct Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.