Very supportive, explained well what I needed to do regarding our claim.
Lloyd Glater
ExoticDirect
3 years ago
Good Morning,
Thank you so much for taking the time to leave a 5* review, we are so pleased to hear that you have found our services so helpful and straightforward to use.
We wish you a great weekend.
The Exotic Direct Claims Team.
0
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Надежный клиент
Подтверждено Feefo
3 years ago
If you’re not a fortune teller don’t bother
Would have selected 0 stars if possible. Our Bearded Dragon died only 3 weeks after we got him due to gout and possibly due to unformed kidneys. However because we were unaware of this and it...
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Lloyd Glater
ExoticDirect
3 years ago
Good Morning,
We're sorry to hear that your Bearded Dragon has passed away and that you have not been satisfied with our service. We have tried to contact you by telephone today to discuss this matter with you. If you would like to discuss this matter further please contact us on 0345 982 5505.
1
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MO
Mr Marc Ozholl
Подтверждено Feefo
3 years ago
Что Mr Marc Ozholl сказал(-а) о ExoticDirect:
A godsend in a difficult time
The team at Exotic Direct, especially Vicky, Lloyd, Alice and Hayley, have been utterly brilliant over the years and I've always felt secure knowing they were looking after my pet bearded dragon...
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Lloyd Glater
ExoticDirect
3 years ago
Good Morning Marc,
Thank you so much for taking the time to leave a 5* review, we really appreciate the wonderful feedback you've provided. As pet owners ourselves we know how much they mean to us and how difficult it is when we have to say goodbye. We're glad to hear that we were able to help make everything a little bit easier for you during such a difficult time.
All the best.
The Exotic Direct Claims Team.
0
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MH
Mr Ian Howell
Подтверждено Feefo
3 years ago
Что Mr Ian Howell сказал(-а) о ExoticDirect:
Dealt with very quickly
Absolutely fantastic was quickly dealt with without any stress what so ever
Lloyd Glater
ExoticDirect
3 years ago
Good Morning Ian,
Thank you so much for taking the time to leave a 5* review, we are so pleased to hear that you have found our services so quick and stress-free to use.
We wish you a great weekend.
The Exotic Direct Claims Team.
0
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MP
Mrs Louise Heaton-Prouse
Подтверждено Feefo
3 years ago
Что Mrs Louise Heaton-Prouse сказал(-а) о ExoticDirect:
Easy effortless and hassle free
My claim was effortless and quick with no hassle at all. Couldn’t be happier. Thank you very much.
Lloyd Glater
ExoticDirect
3 years ago
Good Morning Louise,
Thank you so much for taking the time to leave a 5* review, we are so pleased to hear that you have found our services quick and stress-free to use.
We wish you a very happy new year.
The Exotic Direct Claims Team.
MP
Mrs Louise Heaton-Prouse
3 years ago
Thank you very much.
Happy new year to you too
0
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MH
Miss Carol Hughes
Подтверждено Feefo
3 years ago
Что Miss Carol Hughes сказал(-а) о ExoticDirect:
A swift and smooth claim
Settled the claim quickly with no fuss.
Lloyd Glater
ExoticDirect
3 years ago
Good Morning Carol,
Thank you so much for taking the time to leave a 5* review, we are so pleased to hear that you have found our service so quick and stress-free to use.
We wish you a very happy new year.
The Exotic Direct Claims Team.
0
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Надежный клиент
Подтверждено Feefo
3 years ago
Quick and easy
Staff were very helpful on the phone, the process to submit the claim was simple and the payment was received very quickly with a clear explanation of how the amount was calculated.
Lloyd Glater
ExoticDirect
3 years ago
Good Morning,
Thank you so much for taking the time to leave a 5* review, we are so pleased to hear that you have found our services so helpful, fast and straightforward to use.
We wish you a very happy new year.
The Exotic Direct Claims Team.
0
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MJ
Miss Emma Johnson
Подтверждено Feefo
3 years ago
Что Miss Emma Johnson сказал(-а) о ExoticDirect:
Smooth and stress free claim
Really approachable staff and kind emails sent whilst dealing with the loss of our pet. No hassle or extra stress to deal with, everything processed smoothly
Lloyd Glater
ExoticDirect
3 years ago
Good Morning Emma,
Thank you so much for taking the time to leave a 5* review. As pet owners ourselves we know how hard it can be when we have to say goodbye. We are so pleased to hear that we have provided such a smooth and stress-free service for you during a difficult time.
We wish you all the best for the new year.
The Exotic Direct Claims Team.
0
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Надежный клиент
Подтверждено Feefo
3 years ago
Paid claim efficiently
Yes have always found Exotic Direct a very good company
Lloyd Glater
ExoticDirect
3 years ago
Good Morning,
Thank you so much for taking the time to leave a 5* review, we are so pleased to hear that you have found our service so efficient to use.
We wish you a very happy new year.
The Exotic Direct Claims Team.
0
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MS
Mr & Mrs Darren & Tara Smith
Подтверждено Feefo
3 years ago
Что Mr & Mrs Darren & Tara Smith сказал(-а) о ExoticDirect:
Exotic Direct have been brilliant through the process of claiming for our parrot that passed away. They have been very empathetic and understanding. It has been a very hard and emotional time and...
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Lloyd Glater
ExoticDirect
3 years ago
Good Morning Darren & Tara.
Thank you so much for taking the time to leave a 5* review. As pet owners ourselves we know how difficult it can be when we have to say goodbye.
We wish you a nice Christmas and new year.
The Exotic Direct Claims Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.