Excellent customer service really nice people veto talk to.
Alec
ExoticDirect
8 years ago
Hi Denise,
Thank you for giving Exotic Direct such a positive review. We're very glad to hear that you've experienced excellent customer service and enjoyed talking to our team.
If we can be of any further assistance in the future, please do get in touch and we'll do our very best to help you.
Kindest regards,
The Exotic Direct Team
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Trusted Customer
8 years ago
Что Trusted Customer сказал(-а) о ExoticDirect:
Great, easy, smooth
Alec
ExoticDirect
8 years ago
Dear Ayshia,
Thank you for giving our 'smooth' pet insurance service such a positive review.
We try very hard to make sure every customer has a great experience and it sounds like you have had just that. If we can be of any further assistance in the future, just let us know.
Best regards,
The Exotic Direct Team
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Trusted Customer
8 years ago
Что Trusted Customer сказал(-а) о ExoticDirect:
Easy, hassle free renewal process. Thank you :)
Alec
ExoticDirect
8 years ago
Dear Mr & Mrs Shearman,
Thank you for your positive review of our pet insurance service. Its very kind of you to award us five stars.
We've worked hard to make the renewal process easy and hassle free, so it's really good news to hear that this has been your experience.
If there's ever anything else we can assist you with, please do get in touch and a member of the team will be happy to help you.
Best regards,
The Exotic Direct Team
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Trusted Customer
8 years ago
Что Trusted Customer сказал(-а) о ExoticDirect:
Monitor social media and check renewals are received
No renewal notification received and no response on Twitter when I post a question
Alison
ExoticDirect
8 years ago
Hi there,
Thank you for your feedback.
We're sorry you didn't receive our email regarding your renewal documents and we will contact you directly to re-send them.
Kind regards Exotic Direct Team
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Trusted Customer
8 years ago
Что Trusted Customer сказал(-а) о ExoticDirect:
They are very helpful if you need any help
Alec
ExoticDirect
8 years ago
Hi Stuart,
Thank you for giving us a five star review.
We're really pleased you've found our pet insurance service helpful so far - if we can offer you any further assistance then please do not hesitate to get in touch.
Best regards,
The Exotic Direct Team
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Надежный клиент
8 years ago
Hassle free renewal.
Sarah
ExoticDirect
8 years ago
Hi there,
Thank you so much for leaving your review,
We are happy to hear that you had a hassle free renewal with us, we aim to make our processes as easy as possible for our customers!
Kind Regards,
The Exotic Direct Team
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Trusted Customer
8 years ago
Что Trusted Customer сказал(-а) о ExoticDirect:
Keep the good work up
Our CAG Joey is happy that we are taking care of him while his insuranced by your good selves.
We are happy too
Sarah
ExoticDirect
8 years ago
Hi Sandra,
Thank you for taking the time to leave your review.
We are glad to hear that you, as well as Joey are both happy that he is insured with us!
Kind Regards,
The Exotic Direct Team.
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Trusted Customer
Northampton
8 years ago
Что Trusted Customer сказал(-а) о ExoticDirect:
Great service and quick payout
Excellent service, was paid out very quickly
Hayley
ExoticDirect
8 years ago
Hi Mike.
Thank you so much for leaving your positive review.
We are happy you received quick payment and we hope your pet is recovering well.
Kind Regards
The Exotic Direct Claims Team.
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Trusted Customer
8 years ago
Что Trusted Customer сказал(-а) о ExoticDirect:
Easy company to use, great prices
Sarah
ExoticDirect
8 years ago
Hi Nicole,
Thank you very much for your review,
We are so pleased that you had an easy experience with us and found the prices good for you!
Kind Regards,
The Exotic Direct Team.
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Надежный клиент
8 years ago
Claim handled and paid very quickly
Claim dealt with very quickly and without any fuss or hassle. Very impressed.
Hayley
ExoticDirect
8 years ago
Hi There,
thank you so much for taking the time to leave your positive review.
We are so glad your claims experience was hassle free and we hope your pet is recovering well.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Thank you for giving Exotic Direct such a positive review. We're very glad to hear that you've experienced excellent customer service and enjoyed talking to our team.
If we can be of any further assistance in the future, please do get in touch and we'll do our very best to help you.
Kindest regards,
The Exotic Direct Team