Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ExoticDirect

Просмотр всех 1,993 отзывов

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Handled my claim very professionaly

Hayley

ExoticDirect

8 years ago

Hi Pippa,

Thank you so much for taking the time to leave your positive review.

We are happy to hear that we handled the claim professionally.

We hope you have a great day!

The Exotic Direct Claims Team .

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Yes I would recommend Exotic Direct.

Martin

ExoticDirect

8 years ago

Dear Mrs Wilson,

Many thanks for your review and we are delighted to hear that you would recommend us.

The Exotic Direct Team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

i didnt get a letter about renewal , reason being it probably went to my old address in gadby road sittingbourne ..

Martin

ExoticDirect

8 years ago

Dear Mr Underhill,

Many thanks for your review and we will email you privately to obtain your new address so that we can reissue the renewal documents to you.

The Exotic Direct Team

Trusted Customer

Neston,Cheshire

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Disappointed with deduction of premiums policy

Service from exotic direct is good but one thing hangs over them like a cloud their policy of deducting all the remaining premiums from what they pay out even my veterinary surgeon says the policy...

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Vicky

ExoticDirect

8 years ago

Hi Roger,

Glad to hear that our claim service was good.

Here at Exotic Direct we are always looking to improve our customer experience so your feedback regarding the premium is much appreciated.

Kind Regards

Exotic Direct Claims Team

Trusted Customer

8 years ago

Thank you i’d rather pay a higher premium at the outset it’s very upsetting to find you have agreed to pay a claim and then deduct all remaining premiums from the payout it also defeats the object of the insurance if as has happened to me you end up owing a vet hundreds of pound

Vicky

ExoticDirect

8 years ago

Hi Roger

We will give you a call to chat with you further.

Kind Regards

Claims Team

Trusted Customer

8 years ago

Thank you I’m happy to discuss this with you

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

always pleased with service and excellent value for money

Louise

ExoticDirect

8 years ago

Dear Debbie

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you have been pleased with our service and that you have found our cover great value for money.

Kind Regards

The Exotic Direct Team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

No communication

Vicky

ExoticDirect

8 years ago

Hi Pritee

Thank you for your feedback.

We have reviewed your claim and have contacted you directly.

Happy to discuss further if required.

Kind regards

Exotic Direct Claims team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

I have had no reason to you use you yet touch wood, but is good that you renewed so that I now my pet bird jewel is always covered for a visit to the vet when need be

Martin

ExoticDirect

8 years ago

Dear Mr Borzak,

Many thanks for your review and we are delighted to hear that you are happy with the renewal.

The Exotic Direct Team

Trusted Customer

Cheshunt, Hertfordshire

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Luckily I haven’t needed to make a claim so I can’t review that experience but for renewing my policy you did it for me and advised me accordingly

Martin

ExoticDirect

8 years ago

Dear Ms Porter,

Many thanks for your review and we are pleased to note that you are happy with the renewal process.

The Exotic Direct Team

Надежный клиент

8 years ago

I wanted to add a new pet to my existing policy. Everything went fine and quickly.

Martin

ExoticDirect

8 years ago

Thank you for your review and we are pleased that adding a new pet to your policy was fine and quick.

The Exotic Direct Team

Trusted Customer

8 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

They where brill when China got took ill

Hayley

ExoticDirect

8 years ago

Hi Amanda,

Thank you for taking the time to leave your positive review.

We hope China is recovering well now.

Have a lovely day!

The Exotic Direct Claims Team.

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