Как собираются отзывы Feefo?

Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.

Кто может оставлять отзыв Feefo?

Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.

Как мы проверяем отзывы?

Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.

Как мы боремся с фальшивыми отзывами?

Feefo не позволяет оставлять фальшивые отзывы, поскольку мы предлагаем оставлять отзывы только проверенным покупателям.

Отзывы о ExoticDirect

Просмотр всех 1,993 отзывов

Trusted Customer

7 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

When I phoned to see why a payment hadn’t come out the lady I spoke to was very helpful in explaining everything, free months, automatic renewal.

Martin

ExoticDirect

7 years ago

Dear Mrs Berry,

Many thanks for your review and we are delighted to hear that you found the agent helpful and that you received a full explanation.

The Exotic Direct Team

Надежный клиент

7 years ago

Good service renewing policy and noting additional information as I requested. Email received confirming the renewal

Martin

ExoticDirect

7 years ago

Many thanks for your review and we are delighted to hear that you are happy with the renewal process and the service we have provided.

The Golden Valley Team

Trusted Customer

7 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

No hassle

Martin

ExoticDirect

7 years ago

Dear Mrs Orritt,

Many thanks for your review and we are delighted to hear that you are happy with the service and policy

The Exotic Direct Team

Trusted Customer

7 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

Simply amazing staff, quick response time and very efficient

The service is amazing. The staff is what make it, so lovely and understanding on the phone. Company is great at communicating with you and very efficient and quick at processing your claim.

Надежный клиент

7 years ago

Simple and easy with no stress to renew

Martin

ExoticDirect

7 years ago

Many thanks for your review and we are delighted to hear that you found the renewal process simple and stress free.

The Exotic Direct Team

Надежный клиент

7 years ago

Havent had to make a claim yet so cant comment on that side but set up and renewal process simple and never a problem

Martin

ExoticDirect

7 years ago

Many thanks for you review and we are delighted to hear that you found the renewal process so simply.

The Exotic Direct Team

Надежный клиент

7 years ago

Great pet insurance

Excellent friendly and helpful customer service. No quibbles about claim and very supportive about my parrot's ailments. Comprehensive policy.

Martin

ExoticDirect

7 years ago

Many thanks for your review and we are delighted to hear that you are happy with the customer service and the claims process.

The Exotic Direct Team

Надежный клиент

7 years ago

Really lovely customer service every time. I’ve been a customer for a few years now. Very professional & quick service. My questions or queries have always been answered first time

Martin

ExoticDirect

7 years ago

Many thanks for your review and we are delighted to hear that you are happy with our service.

The Exotic Direct Team

Trusted Customer

7 years ago

Что Trusted Customer сказал(-а) о ExoticDirect:

I renew every year for my dog

Martin

ExoticDirect

7 years ago

Dear Mr Rodgers,

Thank you for taking the time to post a review.

The Exotic Direct Team

Надежный клиент

7 years ago

Told the wrong information on renewal

When I rang to renew I was told that I wouldn't be paid for death/loss in the event of a claim, even though I had been paying for this cover for 8 years, because my birds were a gift and if I made a...

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Martin

ExoticDirect

7 years ago

Thank you for your feedback and we have already resolved this issue with you but once again we are sorry for the confusion.

The Exotic Direct Team

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Feefo Trusted Service Awards

Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.

Что такое награды Trusted Service Awards

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