Отзывы о Essential Supplies

Dear Barry

Thank you for your feedback, it is always good to hear back from our customers, even if you are not happy with everything. I am glad you like the product, and it was delivered to you promptly and in good condition. I note  you felt we charged too much for our packaging and delivery charge.

I do not like to hear we have an unhappy customer, so in the circumstances I am pleased to  offer you a full refund on your delivery charge, please read the full details below.

When you buy any item from Essential Supplies you are dealing with real people, we are not run robots, for that sort of service you need to use a different company.

To give you a little idea of what goes on for your £10 delivery charge,

Someone looks at your order, and types it onto our computer system, spelling mistakes are corrected, mis-matched products are checked, address’s checked. Then an email is sent to you confirming the order.Another person has picked up the order , and read the details, he has then found the correct item, chosen the best packaging materials, packed it,sealed it and printed an address sticker.A Thrid person has double checked the correct items  have  been packed, and a final weight check is carried out comparing  the suggested weight against the actual weight.Your order is then loaded onto a DPD van .DPD take it to our local depot, load it onto a big lorry, drive it in the evening to Birmingham, it is then transferred to another lorry to London, the London congestion charge is paid, and finally a local delivery driver brings it to your front door for you to sign.

 

Yes all that for £10, I think it is fantastic value for money.  A bank will charge more to send one letter.  We do pay our staff  above minimum wage, we do pay our taxes, and we are still in business.  I know the likes of Amazon will do it for less but our staff want to earn a living, and not be replaced by robots.   We do offer you the choice to collect it for free from us. 

I am so sure that the value of our service and product is second to none, that I will offer you a refund to cover all the £10 delivery charge from us, if you can find the same product for sale anywhere in the world for less money than you paid us, including any delivery charges. 

How is that for an offer,  please do contact me, I am  Simon, if you want to claim back the delivery charge.