Thank you for your feedback on both the products and service we provided. Please let our customer care team know if you need any help or assistance in the future.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Actually the company were fine, but Parcelforce were terrible. The items did not turn up on the day due. It was very difficult to get to talk to anyone about it. When we did the promises phone back...
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electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
My sincere apologies for the late delivery. At this time of the year Parcelforce are delivering thousands of parcels for us every month and get things right 99% of the time. Because of the size of some of the larger parcels we ship (some over 1.5m), the choice of couriers we can use is very limited. Can you please call me on 0330 300 4444 and I would be happy to discuss this with you personally. Once again I can only apologise for the late delivery and thank you for the comments on the service you received from us.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for discussing the matter with me and sincere apologies for the late delivery. I will be taking this up with Parcelforce.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Надежный клиент
11 years ago
This company are professional and clearly concerned over the service they provide. My concerns over the delay due to the fault of Parcelforce was addressed and acted on. We would confidently recommend this company and use them again.
On-line form didn't work so had to phone up. Good customer service in getting order placed and quick delivery on the day promised.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for taking the time to leave your feedback. We have recently updated the website and for a 24 hour period there were a couple of minor bugs which had to be ironed out so sorry for the inconvenience. Ref the cord length, it is the maximum allowed by current regulations at 1.5 meters. Please let us know if you need any assistance with anything in the future.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Thank you for your comments. We get a lot of our customers who want to convert from storage heaters so it is good that you have a years positive experience of using our radiators and a years running costs. Thanks again your feedback is much appreciated and let us know if we can be of any assistance in the future.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Thank you for your feedback it is appreciated. Please contact our customer care team on 0330 300 4444 if you need any assistance with the setting up.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Thank you for your feedback and placing your order with Electric Radiators Direct. Please contact us on 0330 300 4444 if we can be of any assistance in the future.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Thank you for your comments. Please let us know if you need any assistance with anything in the future and thank you for your business.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
They were prompt and helpful. Great service. Delivery was quick and the product was well packaged.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for taking the time to leave your feedback and thank you for your business.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Thank you for your feedback and please feel free to contact us at anytime if you need any assistance with setting up.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
I had first class service from Electric Radiators Direct but the delivery address
was changed somewhere along the line as Parcelforce tried to deliver to the
wrong address for 2 days.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for your kind comments. Parcelforce deliver to hundreds of customers on our behalf every month and in 99% of cases they get it right. Unfortunately in your case there was an error. I apologise for this error and hope it didn't spoil your purchase experience.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Electric Radiators Direct are one of the country's leading retailers of energy efficient designer electric radiators, electric heaters and electric central heating systems tailored to our customers individual requirements.
We are proud to be the UK's biggest supplier of Haverland radiators and are the sole distributor of the ultra slim and energy efficient RCWave range of electric radiators.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Electric Radiators Direct are one of the country's leading retailers of energy efficient designer electric radiators, electric heaters and electric central heating systems tailored to our customers individual requirements.
We are proud to be the UK's biggest supplier of Haverland radiators and are the sole distributor of the ultra slim and energy efficient RCWave range of electric radiators.