I have found the company to be very good, have just bought my 3rd radiator, but due to an error on their part 2 payments were taken from my account, leaving my current account very low, which meant...
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electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
My apologies for this. We recently implemented a new checkout system which was supposed to improve the customer experience but had the opposite effect so we have now removed it.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Ordered and delivered as advised text received from courier to advise appox time of deliver , excellent service
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for your feedback. Please let us know if you need any assistance when you get up and running.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
I was not made aware that the appliance did not come with the remote
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Sorry for any confusion but we do not advertise the radiator including the remote control. It is advertised on its own as a separate option as you only need 1 per household not 1 for every radiator. As a goodwill gesture I would be happy let you have one with a discount. Please contact our customer care team on 0330 300 4444 and they will be glad to assist.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
I am impressed that the person on the end of the line is more than prepared to spend as long as it takes to answer questions, to explain everything about their radiators and the options / models...
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electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for your feedback. We do try to offer a great customer experience so your comments are very much appreciated. I hope you mean "winter" and not "water" in your product comments!
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Thank you for your comments. Please do not hesitate to contact our customer care team on 0330 300 4444 if you need any assistance in the future.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Very efficient, kept me up to date with progress, really pleasant on the phone
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for taking the time to leave your feedback and I am glad you enjoyed your experience. Please contact our customer care team if we can be of any assistance in the future.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Initially overcharged by a person new to the company but this was dealt with a good level of customer service.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Sorry for the initial mix up. We made a mistake but hope the way we rectified the situation made up for the error. Thank you for your business and taking the time to leave your feedback.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
very good to deal with, radiators are good quality, look good, arrived on time.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for your feedback and please feel free to contact us if we can be of assistance in the future.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Thank you for your taking the time to leave your feedback. If you need any assistance in the future please contact our customer care team on 0330 300 4444.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Thank you for your feedback. When you get up and running please call our customer care team on 0330 300 4444 if you need any help or advice.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Electric Radiators Direct are one of the country's leading retailers of energy efficient designer electric radiators, electric heaters and electric central heating systems tailored to our customers individual requirements.
We are proud to be the UK's biggest supplier of Haverland radiators and are the sole distributor of the ultra slim and energy efficient RCWave range of electric radiators.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Electric Radiators Direct are one of the country's leading retailers of energy efficient designer electric radiators, electric heaters and electric central heating systems tailored to our customers individual requirements.
We are proud to be the UK's biggest supplier of Haverland radiators and are the sole distributor of the ultra slim and energy efficient RCWave range of electric radiators.