I was very impressed for having the opportunity to speak with Andrew on a Sunday! He called back when he said he would and was knowledgeable about the product I enquired about. I made a purchase in...
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electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for taking the time to leave your feedback, we are very happy to hear that you were pleased with the service provided. Once the radiators are installed please contact our customer care team on 0330 300 4444 if you need any further help or advice.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Great after care, although I had no need to contact them I was emailed by one of their after care sales team and had a personal contact should I have needed to contact them. Very impressed.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you very much for your feedback. We are primarily an e commerce business but strive to offer a back up service not normally associated with online retailers. Very pleased the Haverland Inerzia works well for you and please do not hesitate to contact us if you need any assistance in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Excellent customer care from pre-sale inquiry through to delivery
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for taking the time to leave your comments please contact us if we can be of any assistance in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
very knowledgeable around the products, very supportive. other companies we contacted were very unclear around how best we could heat our home with electric more effectively as we don't have a gas...
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electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you very much for your feedback. Very pleased to hear that you have now had 5 RC Wave's and they have proved to be cost effective. We always try and stress to purchasers about programming the radiators as this can result in big energy savings. Please contact us directly on 0330 300 4444 if we can assist in the future.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
next day delivery never happened it took 2 days.Not a problem but if that's the service you pay for it should happen.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for your feedback. We ship everything free of charge on a Parcelforce next day delivery and in 99% of cases they do arrive next day. I am sorry that in your case they let us down. Please let us know if you need any help or advice when you get set up.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Thank you for your feedback. Please let us know if you need any assistance when you get up and running.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Excellent web site & phone follow up. Parcel Force took 3 days to deliver it although they collected it from you promptly!
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for taking the time to leave your feedback. If you need any assistance with the programming I would be more than happy to talk you through it. Please call me directly on 0330 300 4444 Mon-Frid 9am -5pm.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Excellent customer service, and super fast delivery. Couldn't recommend them more highly!
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for taking the time to leave your feedback.
Please contact our customer care team if we can be of any assistance in the future.
Kind Regards
Hayley Wisson
Customer Care Manager
Electric Radiators Direct.
Kind Regards
Hayley Wisson
Customer Care Manager
Electric Radiators Direct.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for taking the time to leave your feedback.
Please contact our customer care team on 0330 300 4444 if we can be of any assistance in the future.
Kind Regards
Hayley Wisson
Customer Care Manager
Electric Radiators Direct.
Couldn't use the pay by PayPal link on the website for some reason but no real drama. Goods arrived promptly the next day with great communication from the staff.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for your comments. We have recently tried a new checkout which was caused a few problems. This has now been removed. Appreciate your comments on the customer service.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
I can't give them an excellent because I had to stay in all day for the delivery only to fined out that it was not coming, then had to wait a further two days because the label had fallen off the...
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electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Sorry that the courier let us down and you were inconvenienced. I will take this up with Parcelforce for an explanation.
Kind Regards
Katie Dewar
Customer Care Manager
Electric Radiators Direct.
Electric Radiators Direct are one of the country's leading retailers of energy efficient designer electric radiators, electric heaters and electric central heating systems tailored to our customers individual requirements.
We are proud to be the UK's biggest supplier of Haverland radiators and are the sole distributor of the ultra slim and energy efficient RCWave range of electric radiators.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Electric Radiators Direct are one of the country's leading retailers of energy efficient designer electric radiators, electric heaters and electric central heating systems tailored to our customers individual requirements.
We are proud to be the UK's biggest supplier of Haverland radiators and are the sole distributor of the ultra slim and energy efficient RCWave range of electric radiators.