GIVING THE ANSWERS TO QUESTIONS IS BLATANTLY WRONG
Having spoken to a number of people on the training and who completed recreantly it is wrong on every level to so blatantly give people the answers to the question by saying "When you get to question...
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Lucy Tier
Easybook Training
2 years ago
Thank you for sharing your feedback with us. We appreciate you taking the time to express your concerns.
We would like to clarify that at Easybook Training, we operate solely as a booking agency and do not have direct involvement in the delivery or content of the training courses. We work with a vast network of reputable UK training providers to facilitate bookings for their courses. However, the issue you raised regarding the way answers were provided during the training is concerning and we take your feedback seriously. We will ensure that it is forwarded to the relevant training provider responsible for the training content, delivery methods, and facilitation of the course.
It is our goal to ensure that our customers receive the highest level of customer service as well as valuable training experiences that go beyond simply providing answers and we will communicate your concerns to the training provider for their evaluation and they will contact you directly to discuss this.
We appreciate your feedback, as it helps us in selecting and working with training providers who consistently deliver high-quality training experiences. If there's anything else we can assist you with or if you have further concerns, please don't hesitate to reach out.
Thank you again for choosing Easybook Training, we hope to assist you again with any future booking requirements
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MA
Mark
Подтверждено Feefo
3 years ago
Что Mark сказал(-а) о Easybook Training:
A well delivered course by a knowledgeable tutor
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IA
Ian
Подтверждено Feefo
3 years ago
Что Ian сказал(-а) о Easybook Training:
the reply was instant and very accommodating
the reply was instant and very accommodating
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KI
Kiran
Подтверждено Feefo
3 years ago
Что Kiran сказал(-а) о Easybook Training:
excellent customer service
Excellent customer service!
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SA
Sam
Подтверждено Feefo
3 years ago
Что Sam сказал(-а) о Easybook Training:
Easy to use website
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SI
Simon
Подтверждено Feefo
3 years ago
Что Simon сказал(-а) о Easybook Training:
Friendly,helpful service
Excellent service,freindly very patient and helpful , would recommend to anyone
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CH
Charl
Подтверждено Feefo
Winchester
3 years ago
Что Charl сказал(-а) о Easybook Training:
Easy to book, bad execution?!
Venue changed the 6 days before starting the course
no mention about food/biscuits was provided
no mention of no suitable places to purchase lunch from
no mention of inadequate parking at venue,...
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Lucy Tier
Easybook Training
3 years ago
Thank you for taking the time to leave feedback regarding the booking process and the course you attended. We're glad to hear that you found the Easybook Training booking process easy and that the course you attended was informative and knowledgeable. Your satisfaction is important to us, and we appreciate your positive comments in that regard.
We value your satisfaction as our customer and are disappointed to learn about the issues you experienced with the venue.
Please understand that as a booking agency, we unfortunately have no control over the venue itself. We work with hundreds of training partners across the UK, and the choice of venue and its facilities are managed by the training centres themselves. Nevertheless, we take your feedback seriously, and will pass this onto the specific training centre you attended.
Your feedback helps us improve our services, and we appreciate you bringing these concerns to our attention. I understand that the Easybook team liaised with the provider and the room at the venue was changed to accommodate your request. As with a number of buildings in the UK, air conditioning is not always available and majority of the year temperature isn't an issue.
We hope that despite the venue-related issues, you found value in the course content. Once again, we thank you for choosing Easybook Training. If you have any further questions or concerns, please don't hesitate to reach out to us on 01892 543000
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MA
Malcolm
Подтверждено Feefo
3 years ago
Что Malcolm сказал(-а) о Easybook Training:
First class.
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PA
Paul
Подтверждено Feefo
3 years ago
Что Paul сказал(-а) о Easybook Training:
Their service was really good, would recommend them 100 per cent.
Easybook Training work in partnership with hundreds of accredited training centres to provide you with the details of thousands of safety courses all over the UK at the click of a button, helping you find the right course, in the right location, at the right time. As a family-run business we are proud to provide a professional service, with a personal touch.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Easybook Training work in partnership with hundreds of accredited training centres to provide you with the details of thousands of safety courses all over the UK at the click of a button, helping you find the right course, in the right location, at the right time. As a family-run business we are proud to provide a professional service, with a personal touch.