Poor. I placed an order which was due to arrive the next day. My order was placed in the evening and I understood it would be processed the next working day to arrive the day after. I hadn't...
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Muhammed
Cooksmill
6 years ago
Thank you for your review. We appreciate all feedback from customers good or bad. We use DPD as our couriers who are normally offer a very reliable courier service. It does seem that on this occasion they have let us down. Your comments will be passed onto DPD with an aim to them improving their service. We apologise for the inconvenience caused by having to collect your parcel from another business on your road. We hope we can impress you with your next order.
Отзывы о товаре
Muhammed
Cooksmill
6 years ago
Thank you for your review of the Vegware spoons.
Muhammed
Cooksmill
6 years ago
Thank you for your review of the Vegware packaging. We will be investigating the issues raised with Vegware. Vegware are an award winning company for their eco friendly packaging.
Muhammed
Cooksmill
6 years ago
Thank you for your review of the Vegware burger box.
Muhammed
Cooksmill
6 years ago
Thank you for your review of the Vegware soup containers.
Дата покупки: 09/09/2019
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MA
Mary Anderson
Подтверждено Feefo
6 years ago
Что Mary Anderson сказал(-а) о Cooksmill:
Quick and easy.
Muhammed
Cooksmill
6 years ago
Thank you Mary for your review. We are glad that you found ordering from us quick and easy.
Отзывы о товаре
Muhammed
Cooksmill
6 years ago
Thank you for your review of the Whitefurze storage box.
Дата покупки: 09/09/2019
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Надежный клиент
Подтверждено Feefo
6 years ago
Terrible they said dont have what u want in stock do u want to change colour we said yes then we get half of our order sent to us when we phoned they said they never had all the colour we...
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Muhammed
Cooksmill
6 years ago
Thank you for your review. We appreciate all feedback from customers good or bad. We apologise that the levels of service you have experienced have not met up to our standards. Your issues have been passed onto the company director for discussion and review. We hope we can impress you with your next order.
Отзывы о товаре
Muhammed
Cooksmill
6 years ago
Thank you for your review. We appreciate all feedback from customers good or bad. We apologise that the levels of service you have experienced have not met up to our standards. Your issues have been passed onto the company director for discussion and review. We hope we can impress you with your next order.
Order knives, totally wrong than what they advertised on website . Rang 3 times , talk to a lady , a guy called Peter but no one got back to me. Then rang again and spoke to another guy who actually...
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Дата покупки: 01/09/2019
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Надежный клиент
Подтверждено Feefo
6 years ago
Highly recommended
Muhammed
Cooksmill
6 years ago
Thank you for your review. We are glad you would recommend Cooksmill and we hope to help you again soon.
Responding to emails. Marking items as out of stock rather than accepting payment for next day delivery then informing customer that there will be a 10 day lead time before delivery.
Muhammed
Cooksmill
6 years ago
Thank you for your review and I am sorry that Cooksmill didn't meet your expectations on this occasion. We have discovered there was on error on that product on our stock system and this shouldn't have shown as in stock at the time you ordered. This problem is now been rectified and we apologize for the inconvenience caused.
Отзывы о товаре
Muhammed
Cooksmill
6 years ago
Thank you for your review and I am sorry that Cooksmill didn't meet your expectations on this occasion. We have discovered there was on error on that product on our stock system and this shouldn't have shown as in stock at the time you ordered. This problem is now been rectified and we apologize for the inconvenience caused.
My jars arrived upside down and as a result 2 were broken. I emailed Cooksmills but haven’t had any response.
Muhammed
Cooksmill
6 years ago
Thank you for your review Laura. We are sorry that two of your jars arrived broken. We do try and pack our deliveries as carefully as possible but occasionally breakages do happen. (Customer have complained about too much packaging and the effect on the environment.) We are very sorry for the inconvenience caused.
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Muhammed
Cooksmill
6 years ago
Thank you for your review of the Kilner fridge dispenser.
Дата покупки: 04/08/2019
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PS
Pete Styles
Подтверждено Feefo
6 years ago
Что Pete Styles сказал(-а) о Cooksmill:
Product not sent, chased up after 6 days and told it would be sent, only for DPD to lie and tell me there was no body to sign for the delivery, when we have been open all day as business from 7am...
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Muhammed
Cooksmill
6 years ago
Thank you for your review Pete. We appreciate all feedback from customers good or bad. We apologise that the levels of service you have experienced have not met up to our standards. We will be discussing these issues with DPD and apologise for the delay.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.