Don't do installations unless you've been given express permission to do so
My Satellite Dish was installed without me being on the premises or even knowing that the dish was going to be installed. Whilst I approve of the speed at which the installation took place it was...
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Elise
Brdy
1 year ago
Hello,
Thank you for bringing this to our attention and for your patience while we investigated the situation.
We understand your concerns regarding the installation process and sincerely apologise for any inconvenience caused. Whilst it is correct that someone was present at the property during the installation, we acknowledge that the lack of clear communication led to confusion. Your wife, who was present, agreed to the placement of the dish, but we accept that the situation was not ideal.
We are sorry to hear that you are unhappy with the placement of the dish. Our aim is to ensure optimum connectivity, but we understand your concerns about its location. Please contact our customer service department on 01869 222900 to discuss options for moving the dish to a more suitable location.
We appreciate your feedback and are pleased that you are satisfied with the speed of our service.
Kind regards,
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Надежный клиент
Подтверждено Feefo
1 year ago
polecam
działa od dwóch tygodni bez uwag, polecam
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AR
Alessandro Ripa
Подтверждено Feefo
1 year ago
Что Alessandro Ripa сказал(-а) о Brdy:
IT DOESN'T WORK
IT DOESN'T WORK
Elise
Brdy
1 year ago
Hello Alessandro,
We apologise for any inconvenience you experienced during your period of non-payment.
We are glad to see that your account is now active again. If you encounter any further issues with your account, please do not hesitate to contact our support team by opening a ticket in your customer portal, and we will be more than happy to assist you promptly.
Best regards
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Надежный клиент
Подтверждено Feefo
1 year ago
First Class Service
I received first class service, simple as that, would definitely recommend BRDY.
You can safely say that you get exactly what it says on the tin.
Elise
Brdy
1 year ago
Hello,
Thank you for your kind review. We're so glad you're happy with the service!
Kind regards
Надежный клиент
1 year ago
Your wey
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CH
CHRISTOPHER HUTCHINSON
Подтверждено Feefo
Eskdalemuir
1 year ago
Что CHRISTOPHER HUTCHINSON сказал(-а) о Brdy:
Efficient service
It was efficient and friendly, with very helpful operators, which called back when they said they would.
With a speedy response time to installation by professional and friendly installer.
Elise
Brdy
1 year ago
Hello Christopher,
Thank you for your kind review. We're thrilled that you're happy with the service you're receiving from Brdy!
Warm regards
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JR
John Ryan
Подтверждено Feefo
Cork County
1 year ago
Что John Ryan сказал(-а) о Brdy:
Brdy Service review
I was a customer for about five years during this time the service was pretty good, Customer service and technical team always on standby to sort out any problems overall a good broadband service...
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Elise
Brdy
1 year ago
Hello John,
Thank you for leaving this kind review. We're happy to have been able to provide a service you were content with for 5 years!
Kind regards
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Надежный клиент
Подтверждено Feefo
1 year ago
Excellent
Elise
Brdy
1 year ago
Hello,
Thank you for taking the time to leave a review. We're happy to hear you're enjoying the service!
Kind regards
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Надежный клиент
Подтверждено Feefo
1 year ago
friendly personnel, but very poor connection
Responsive customer service, but very poor speeds - upload about 0.5mB. I was promised a faster connection if I moved to a new satellite system, but the reality is worse than my old one.very
Elise
Brdy
1 year ago
Hi,
Thank you for bringing this to our attention. We can see that our customer service team are addressing the issue and have arranged the delivery of a new Tria for you.
Please don't hesitate to get back in touch if the situation is not resolved after the installation of the new Tria.
Thank you for your patience as we work to resolve this for you.
Kind regards,
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Надежный клиент
Подтверждено Feefo
1 year ago
Appreciate that in my difficult location I have internet at all.
Possibility monthly GBites amount, but pity that, the not used bites can't be transferred for the next month.
Slow Internet speed.
Elise
Brdy
1 year ago
Hello,
Thank you for taking the time to give us your feedback.
We understand your concerns regarding the monthly data allowance and the inability to carry over unused data to the next month. Your feedback is valuable and we'll certainly take it into account as we look for ways to improve our services and meet our customers' needs.
We also apologise for any inconvenience caused by slow internet speeds. If you continue to experience problems, please don't hesitate to contact our support team so we can investigate and assist you further.
Thank you for being a valued customer.
Kind regards,
We are dedicated to connecting you with high-speed, dependable wireless broadband, no matter where you are.
Experience faster speeds and exceptional customer service with Brdy.
Наши независимые награды отмечают лучшие бренды за обслуживание клиентов. Победители определяются на основе оценок, которые они получают от своих клиентов.
Мы самостоятельно собираем отзывы от имени компаний, которые с нами сотрудничают. Наша платформа обращается только к проверенным покупателям, поэтому вы можете быть уверены, что читаете отзывы реальных клиентов.
Оставить отзыв на Feefo могут только покупатели с подтверждением покупки. Для этого мы связываемся с покупателями сразу после совершения сделки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
Мы проверяем, что отзывы написаны реальными покупателями, сопоставляя их с продажей или сделкой. Людям предлагается оставить отзыв только после совершения покупки.
We are dedicated to connecting you with high-speed, dependable wireless broadband, no matter where you are.
Experience faster speeds and exceptional customer service with Brdy.