They took too long to review my claim because as far as I understood they had not linked my new address with my old - despite my phoning to inform them - and as a result kept asking for records they...
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Admin
Muddy Paws
5 years ago
Thank you for your review. I am so sorry the claim took longer than you would have liked. I can see you advised the Admin Team of your new address and the Claims Team were notified of this new address immediately. Should you have any issues in future, please contact the Admin Team on 0121 308 8685 who will happily assist you, kind regards VetsMediCover
0
Partajați
JD
Judith Dewar
Verificată de Feefo
5 years ago
Ce a spus Judith Dewar despre Muddy Paws:
Excellent service
Good servive
Admin
Muddy Paws
5 years ago
Thank you for our 4* review. We are always delighted to hear we offer excellent service. Should you need to contact us please call the Admin Team on 0121 308 8685 who will happily assist you, kind regards VetsMediCover
0
Partajați
TB
Tim Bennett
Verificată de Feefo
5 years ago
Ce a spus Tim Bennett despre Muddy Paws:
Vey helpful and efficient
So easy to book in and choose a vet. Very sympathetic and knowledgeable.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is always good to hear the process is simple and you were happy with the service provided. Please do not hesitate to contact our Admin Team if we can be of any further assistance, kind regards VetsMediCover
0
Partajați
NT
Nick Threlfall
Verificată de Feefo
Wood Green
5 years ago
Ce a spus Nick Threlfall despre Muddy Paws:
Friendly and professional service, very happy
Quick and professional service, saw my dog at very short notice in an emergency - no dramas and very reassuring
Admin
Muddy Paws
5 years ago
Thank you for our 5* Feefo review. It is good to hear you are happy with the service provided. Should you need us in future, please call the Admin Team on 0121 308 8685 who will happily assist you, kind regards VetsMediCover
0
Partajați
Client de încredere
Verificată de Feefo
5 years ago
Nothing to complain about. Everything is good and I am pleased with the cover
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are very happy to hear you are pleased with the cover. Should you need to contact us in future, please call the Admin Team on 0121 308 8685 who will happily assist you, kind regards VetsMediCover
0
Partajați
DA
Diana Ardley
Verificată de Feefo
5 years ago
Ce a spus Diana Ardley despre Muddy Paws:
It was easy to make a claim which I initiated with a telephone call. I didn't have to wait to long to receive the payment.
Admin
Muddy Paws
5 years ago
Thank you for our 4* review. We do like to hear that the Claims process is as easy as it can be and that your payment was received quickly, we hope your Pet has made a speedy recovery. Please do not hesitate to contact us in future should we be of any further assistance, kind regards VetsMediCover
0
Partajați
JH
Jenni Hudson
Verificată de Feefo
5 years ago
Ce a spus Jenni Hudson despre Muddy Paws:
The veterinary care is as always fantastic
I am disappointed that invoices are not issued showing break down of costs.. With examinations occurring without the owner being present, it is not easy to know what treatment has been given. A...
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Admin
Muddy Paws
5 years ago
Thank you for our review. We provide your Pet's Insurance, it seems your comment is regarding a recent experience at your Vets. Your Vet should always offer an Invoice which breaks down the treatment and the cost of the treatment, especially as you cannot be present at Consultations at the moment. If we can be of any assistance or to discuss submitting a Claim, please call the Admin Team on 0121 308 8685 who will happily explain the process and assist you further, kind regards VetsMediCover
0
Partajați
RH
Robin Hogg
Verificată de Feefo
5 years ago
Ce a spus Robin Hogg despre Muddy Paws:
Excellent service, quick and helpful.
Excellent and reassuring service. Easy and quick to access.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are happy that you found our service reassuring, quick and helpful when you needed us and hope you do not need us again in the near future as this means your Pet is fit and well. Please call the Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards VetsMediCover
0
Partajați
PM
Paul Massey
Verificată de Feefo
5 years ago
Ce a spus Paul Massey despre Muddy Paws:
Sorted my claim Extremely quick. Very impressed! Good communication!
Sorted my claim Extremely quick. Very impressed! Good communication! Had to pay initially but that was down to my vets practice. They kept in contact with both my vets and myself throughout.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is great to hear that your recent claim was settled extremely quickly, especially as your Vet had requested you paid them, and then claimed from your Insurer. We hope your Dog has made a full recovery. Please do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover
0
Partajați
AH
Audrey Harmer
Verificată de Feefo
5 years ago
Ce a spus Audrey Harmer despre Muddy Paws:
Excellent
Excellent customer service. Clear communication and rapid response to my request
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are delighted to hear Excellent Service and rapid response. We do hope you do not need us in the near future, but please call the Admin Team on 0121 308 8685 if you require any further assistance, kind regards VetsMediCover
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
