My new dress arrived 'stuffed' in the plastic envelope - not even folded nicely and put in an interior bag of any kind. I was so disappointed at the squashed and careless way it had been packed,...
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Braintree Clothing
Thought Clothing
10 years ago
Thank for getting in touch regarding your recent order with us.
I am sorry to hear this has happened, it may have happened during transit whilst your parcel was travelling with the courier. Apologises for the disappointment this would have understandably caused.
I have processed a refund on your delivery, please allow a few working days for the refund to show in your account.
Thank you very much for letting us know your feedback, I will pass your comments onto our courier so they are aware.
Please do not hesitate to contact us if we can be any further help.
Kindest Regards,
Abby at Braintree Clothing
Disappointing service as there was a problem with both my orders
Braintree Clothing
Thought Clothing
10 years ago
Thank you for your feedback.
I am really sorry to hear this, I believe my colleague Ellie has been in contact with via email regarding your delivery. The new socks were packed for you today and this has been sent on an Express service with Parcel Force, delivery will be with you on Tuesday.
I have processed a refund on your postage this afternoon – this will take around 2 – 3 working days to reach you.
If you require any further assistance, please do not hesitate to contact us as we are always very happy to help.
You contact myself or one of the lovely team via orders@braintreeclothing.com or 0207 607 1173.
Kindest Regards,
Abby at Braintree Clothing.
Client de încredere
10 years ago
A quick and positive response to my complaint.
Data achiziției: 27/11/2015
0
Partajați
Client de încredere
Verificată de Feefo
10 years ago
Would have like to have had some sort of covering to protect white garment.
Evaluări de produse
Data achiziției: 27/11/2015
0
Partajați
Client de încredere
Verificată de Feefo
10 years ago
POOR PACKING VERY CRUMPLED SHIRT
Evaluări de produse
Data achiziției: 27/11/2015
0
Partajați
Client de încredere
Verificată de Feefo
10 years ago
Would do well to speed up delivery a little, but otherwise happy.
Thought is an ethical fashion company producing beautiful, timeless, thoughtful clothing using some of the planet's strongest, softest and most sustainable fabrics like breathable bamboo, helpful hemp, and organic cotton.
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Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Thought is an ethical fashion company producing beautiful, timeless, thoughtful clothing using some of the planet's strongest, softest and most sustainable fabrics like breathable bamboo, helpful hemp, and organic cotton.