Hello Vivien,
We are so pleased to hear that you found our staff to be lovely and very helpful. It's wonderful to know that we were able to assist you.
Kind regards,
Riviera Travel
Evaluări de produse
Riviera Travel
Riviera Travel
1 month ago
Hello Vivien,
We appreciate you taking the time to share your feedback on your recent Burgundy, the River Rhone & Provence Cruise. We're sorry to hear that certain aspects of your experience did not meet your expectations, particularly regarding the Rhone river and the dining options. It's good to know that you found the towns along the route interesting and that the river had sufficient water levels, despite the exceptional heat. We also note your comments about the food leaning towards vegan and vegetarian options, and your positive experience with the alternative restaurant. We understand your feedback regarding the clarity of the brochure concerning excursions and the evening entertainment. We are pleased that the cabin staff worked hard and provided excellent service.
Kind regards,
Riviera Travel
Data achiziției: 19/08/2026
0
Partajați
AN
Ann
Verificată de Feefo
ESP
1 month ago
Ce a spus Ann despre Riviera Travel:
The office in UK was very helpful with the booking and any queries I had.
Riviera Travel
Riviera Travel
1 month ago
Hello Ann,
We're so pleased to hear that our UK office was able to assist you effectively with your booking and any queries you had. It's wonderful to know you had a helpful experience.
Kind regards,
Riviera Travel
Evaluări de produse
Riviera Travel
Riviera Travel
1 month ago
Hello Ann,
We are sorry to hear that the organisation of your last day in Vancouver did not meet your expectations and that you experienced some frustration with the changes to your hotel's board basis. We appreciate you sharing your feedback regarding the local representative and hope that your overall experience with the Signature Tour: Canada's Rocky Mountaineer & Alaska Cruise was enjoyable.
Kind regards,
Riviera Travel
The Riviera Travel Customer Service were very helpful and their communications were detailed and appropriate. They answered all questions knowledgeably.
Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that our Customer Service team provided you with such a positive experience. It's wonderful to know that our communications were helpful and that your questions were answered thoroughly. We appreciate you taking the time to share your feedback.
Evaluări de produse
Riviera Travel
Riviera Travel
1 month ago
It’s wonderful to hear that you had such an exceptional holiday with us. We’re delighted that you enjoyed all aspects of your trip, from the well-planned excursions and delicious food to our friendly staff and beautiful ship. It sounds like you had a truly marvellous experience and met some lovely fellow travellers.
Very good professional service and attention to detail.
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback. We are delighted to hear that you found our service to be very good and that our attention to detail was appreciated.
Evaluări de produse
Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your experience of the Seine Paris and Normandy River Cruise. We're so pleased to hear you found the cruise itself very good and enjoyed the varied itinerary and interesting day trips. It's also wonderful to know that our staff were friendly and eager to make your week enjoyable. We appreciate you highlighting how well your dietary requirements were catered for, and we're glad our team remembered your needs and offered suitable options. We note your feedback regarding downtime and will certainly take this into consideration.
From our arrival at Verona Airport, everything was organised to perfection and we were always well informed about arrangements and the places we visited.
Riviera Travel
Riviera Travel
1 month ago
Thank you for your wonderful review. We are delighted to hear that your experience from arrival at Verona Airport was organised to perfection and that you were well informed throughout your holiday.
Evaluări de produse
Media încărcate
Vezi toate mediile (1)
Riviera Travel
Riviera Travel
1 month ago
It’s wonderful to hear that you chose to return to Riva del Garda for your third holiday with us, and that you enjoyed staying at the Europa hotel once again. We are delighted that you had a first-class experience and appreciate you sharing your positive feedback.
Data achiziției: 17/08/2026
0
Partajați
BR
Brenda
Verificată de Feefo
GBR
1 month ago
Riviera Travel
Riviera Travel
1 month ago
Thankyou for your 5* rating
Evaluări de produse
Riviera Travel
Riviera Travel
1 month ago
Its wonderful to see you had a 5* experience
Data achiziției: 13/08/2026
0
Partajați
Client de încredere
Verificată de Feefo
1 month ago
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 4* rating
Evaluări de produse
Riviera Travel
Riviera Travel
1 month ago
It's wonderful to hear that Karen was a fantastic tour manager and that her helpfulness and organisation contributed to an extremely memorable holiday. We are delighted you had such a positive experience.
The service in the restaurant, cleaning staff, reception, cruise director and cruise host was first class. Nothing seemed too much to organise of sort out. Every member of staff on the MS Jane...
Vizualizați mai multe
Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you found the service across the ship to be first-class and that nothing seemed too much trouble for our team. It is wonderful to know that every member of staff contributed to your positive experience and that their smiles were noted.
Evaluări de produse
Media încărcate
Vezi toate mediile (1)
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you felt well looked after throughout your River Seine to Normandy cruise. It's wonderful that you enjoyed your onboard experience, from the comfort of your room to the quality of the food and drink, and that you found the excursions to be interesting and varied. We also appreciate you sharing how much you enjoyed meeting new people and that you left with new friends. We look forward to welcoming you on board again in the future.
Very good throughout except on the last day, there was no one in reception to tell us where to go to get to the airport for Heathrow. The ship moored next to us, instead of going through their...
Vizualizați mai multe
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback regarding your recent experience. We are pleased to hear that you found your trip to be very good throughout. We do appreciate you bringing the issues on your final day to our attention, and we regret any confusion or inconvenience this may have caused you.
Evaluări de produse
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback on your recent Lyon Provençal Rhone & the Camargue Riviera holiday. We are delighted to hear that you found the holiday brilliant overall, with plenty of trips and that our staff were helpful. It's wonderful to know you enjoyed the food, your cabin, and the air conditioning. We appreciate you highlighting the accordion player and dancers. We also acknowledge your comments regarding the fish and chips, the lounge temperature, and the entertainment. Your insights are valuable to us as we continuously strive to improve our guests' experiences.
Data achiziției: 14/08/2026
0
Partajați
Client de încredere
Verificată de Feefo
1 month ago
Travel rep was good and helpful
Riviera Travel
Riviera Travel
1 month ago
We're so pleased to hear that you found our travel representative to be good and helpful during your trip. We appreciate you taking the time to share your positive experience.
Evaluări de produse
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you found Nova Scotia to be so beautiful and enjoyed exploring the many small towns both inland and along the coast. We appreciate you sharing your positive experience with us.
Premiile noastre independente recunosc cele mai bune mărci pentru serviciile oferite clienților. Câștigătorii sunt desemnați în funcție de evaluările pe care le primesc de la clienții lor.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.