Cum sunt colectate evaluările Feefo?

Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.

Cine poate lăsa o evaluare Feefo?

Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.

Cum verificăm evaluările?

Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.

Cum ne ocupăm de evaluările false?

Feefo împiedică oamenii să lase evaluări false, deoarece invităm doar cumpărătorii verificați să dea feedback.

jetlinecruise.com Recenzii | Recenzii ale serviciului de clienți pentru https://www.feefo.com/reviews/jetlinecruise-com | Feefo

Afișarea tuturor 3,523 recenziilor

Alan Connor

Scotland

5 years ago

Data achiziției: 13/12/2019

Ce a spus Alan Connor despre jetlinecruise.com:

I have used Jetline several times and always found them first class.

Kallum

jetlinecruise.com

5 years ago

Hi Alan, Thank you for choosing to book through us again, glad you think we have first class service. Regards, Kallum

Evaluări de produse

Ian Hughes

Country

5 years ago

Data achiziției: 13/07/2019

Ce a spus Ian Hughes despre jetlinecruise.com:

Information given at the time of sale was informative

Kallum

jetlinecruise.com

5 years ago

Hi Ian, Thank you for taking the time to leave us a review, it is much appreciated! Regards, Kallum

Evaluări de produse

Client de încredere

5 years ago

Data achiziției: 27/10/2019

Food & Service excellent. Ship beautiful, clean & comfortable. Would recommend.

Kallum

jetlinecruise.com

5 years ago

Hi, Thank you for taking the time to leave us a review! We are very happy to hear you had a fantastic holiday. Regards, Kallum

Evaluări de produse

RLG

Panama Canal

5 years ago

Data achiziției: 22/05/2019

Ce a spus RLG despre jetlinecruise.com:

first cruise

On the whole our trip organised by Jetline was well organised and went smoothly. The conscierge team were efficient and helpful.

Kallum

jetlinecruise.com

5 years ago

Hi Richard, Thank you for taking the time to leave us a review! Glad we could be of assistance. Regards, Kallum

Evaluări de produse

Client de încredere

5 years ago

Data achiziției: 21/05/2019

They were very helpful as we have never dealt with you before, any questions I had they helped every time. Always very polite whoever I dealt with. One thing I would never recommend an MSC cruise our...

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Kallum

jetlinecruise.com

5 years ago

Hi, Thank you for taking the time to leave us a review. We are glad to hear you rated our service and consultants. We are very sorry to hear this about your cruise. Regards, Kallum

Evaluări de produse

Kallum

jetlinecruise.com

5 years ago

We are very sorry about this, not what we like to hear from our customers. This has been passed onto our product team for investigation, and we will try to prevent this in future bookings.

Client de încredere

5 years ago

Would like to hear what your product team has to say. I wrote to MSC as I hadn't received a survey to fill in, they said check your spam etc which I did but never had one. They said cant send it again as it's an automated message.i wrote and asked where I can write to MSC and put my comments forward but had no reply. Can you help re this

Trusted Customer

5 years ago

Data achiziției: 02/03/2019

Ce a spus Trusted Customer despre jetlinecruise.com:

Excellent service always available to answer calls and questions very polite and helpful. Payments taken when advised and paperwork delivered on time.

Kallum

jetlinecruise.com

5 years ago

Hi David, Thank you for taking the to leave us a review. Glad to hear we gave 5-star service! Regards, Kallum

Evaluări de produse

Perry Attwood

5 years ago

Data achiziției: 13/05/2019

Ce a spus Perry Attwood despre jetlinecruise.com:

Disappointing

Arrived in New York ,The company that was supposed to pick us up had gone bust leaving no alternative but to get a taxi which was quite stressful because it was late in the night

Kallum

jetlinecruise.com

5 years ago

Hi Perry, We are sorry to hear your transfer did not turn up. Did you book this through Jetline Cruise? Regards, Kallum

Perry Attwood

5 years ago

Yes it was pert of the package through Jetline

Kallum

jetlinecruise.com

5 years ago

Your feedback is so important to help prevent future mistakes so thank you for the review!

Evaluări de produse

Vivien Wiciel

5 years ago

Data achiziției: 07/12/2019

Ce a spus Vivien Wiciel despre jetlinecruise.com:

An inexpensive cruise with some hidden costs. You get what you pay for.

The pick up at Miami airport took over 2 hours to arrive and when transport finally arrived for other customers (despite paying transfer vouchers) we had been left off the list - needed to persuade ...

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Kallum

jetlinecruise.com

5 years ago

Hi Vivien, Thank you for your review, it is much appreciated. We are sorry to hear the issues you encountered with your holiday, your feedback helps us so much to make sure we have the best product available for our customers. Regards, Kallum

Vivien Wiciel

5 years ago

You have acknowledged receiving my review and say you will take on board some of my comments, both positive and negative. Whether you actually address any of the criticisms I will have no way of knowing. However I hope you realise they are fair and if payed attention to, may improve your service. On balance the cruise was enjoyable but for all the reasons given I can only rate it average.

Evaluări de produse

Kallum

jetlinecruise.com

5 years ago

With the information you gave us we have contacted the product team to investigate Armonia for quality checks. Once again we apologise for the issues occurred while on your trip. We hope you had a good trip nevertheless.

Vivien Wiciel

5 years ago

I will not re rate my review. Nothing has changed to make me do this other than your acknowledgment of receipt of my review and the statement that you will make some quality control checks.

Malcolm Sparrow

5 years ago

Data achiziției: 01/08/2019

Ce a spus Malcolm Sparrow despre jetlinecruise.com:

An interesting experience

The lack of detailed information was disappointing. Jetline just acted as 'the man in the middle' and offered nothing more.

Kallum

jetlinecruise.com

5 years ago

Hi Malcom, We are sorry to hear this. We always aim to make sure we give us much information as possible to our customers. We will take your comments into consideration to see if we can rectify this and include all the information needed. Regards, Kallum

Evaluări de produse

Brian Webster

5 years ago

Data achiziției: 11/08/2019

Ce a spus Brian Webster despre jetlinecruise.com:

Hotel transfers did not show up

During our holiday in Miami, two out of three hotel transfers did not show up, leaving us stranded at the airport and cruise port.

Kallum

jetlinecruise.com

5 years ago

Hi Brian, We are sorry to hear that 2 transfers didn't turn up. We will have a look into this and make sure we can make sure this doe not happen in the future. Did they not make you aware via phone? Regards, Kallum

Brian Webster

5 years ago

Rather than being sorry, please arrange to have the money for the lost transfers refunded to be as detailed in my e-mail.

Kallum

jetlinecruise.com

5 years ago

What email did you use to contact us?

Brian Webster

5 years ago

admin@jetlinecruises.com and I got an automated reply saying that they would review my complaint in 28 days. My question would be 'how can you reply on Feefo, quicker than you are able respond to a direct complaint / refund request?'

Kallum

jetlinecruise.com

5 years ago

Unfortunately, we can't deal with refunds via Feefo, it is merely a platform to inform us of the service and product of your cruise. We do apologise for what has happened during your trip and this will be looked into by our customer sales team. You have emailed the correct department for your complaint to be reviewed. 28 days is the timescale it will take for us to review this and get back to you.

Evaluări de produse

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Despre jetlinecruise.com

As independent travel advisors specialising in cruise holidays; our aim is to secure the best cruise deals, constantly sourcing innovative and unique cruise deals that represent value for money. We deal with all the major cruise lines, so our dedicated and experienced cruise specialists are always on hand to offer you impartial advice, enabling you to find the cruise you want, at a price you’ll love.

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020 8447 2086

Jetline Cruise, 7b High Street, Barnet, Hertfordshire, London, Greater London, EN5 5UE, United Kingdom

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De ce să ai încredere în evaluările Feefo?

Aflați mai multe despre Feefo

jetlinecruise.com Recenzii

MSC MERAVIGLIAMai multe recenzii pentru acest produs (2,250)Vizualizați site-ul web al produsuluiEverything was as it should be except for transfers to and from the airport which were non existent. A complaint has been made and I await an explanation.

Carnival PanoramaMai multe recenzii pentru acest produs (2,250)Vizualizați site-ul web al produsuluiVery good holiday. Exceeded our expectations.

norwegian gemMai multe recenzii pentru acest produs (2,250)Vizualizați site-ul web al produsuluiThis was our first cruise, so we have nothing to compare Norweigen Gem with, but as a first experience it was very enjoyable. The staff were always pleasant and helpful, food was varied and...Read all

PreziosaMai multe recenzii pentru acest produs (2,250)Vizualizați site-ul web al produsuluiAbsolutely disgusting definitely not worth the money at all, and speaking to hundreds of people on the ship they thought the same. Bed bugs. Food poisoning just to name a couple

BELLISSIMAMai multe recenzii pentru acest produs (2,250)Vizualizați site-ul web al produsuluiNo waiter service when out on deck, poor spa too expensive for services provided. Casino stakes too high for cruise ship, food in bufet restaurant quite poor not hot enough

norwegian gemMai multe recenzii pentru acest produs (2,250)Vizualizați site-ul web al produsuluiThe tender ship was chaotic with long lines taking over an hour to board the ship, The food on board was average , Certain beers ran out after the first week

ArmoniaMai multe recenzii pentru acest produs (2,250)Vizualizați site-ul web al produsuluiAn inexpensive cruise with some hidden costs. You get what you pay for.

PreziosaMai multe recenzii pentru acest produs (2,250)Vizualizați site-ul web al produsuluiAmbiguous question - what am I rating (eg. value for money, service, cruise quality?)

MS KoningsdamMai multe recenzii pentru acest produs (2,250)Vizualizați site-ul web al produsuluiExcellent cruise, wonderful food

Cum sunt colectate evaluările Feefo?

Cine poate lăsa o evaluare Feefo?

Cum verificăm evaluările?

Cum ne ocupăm de evaluările false?