Thank you Kimberly for posting your feedback. I am delighted to hear the GoTo seat is working well for your son and he is enjoying the independence the seat brings.
Regards,
The Firefly Team
I appreciate the discount code and free shipping. I received my order in no time.
Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you Stephanie for posting your review. I am glad to hear you are happy with the Firefly service.
We will certainly take on board the feedback you have provided on the use of the GoTo seat in a trolley.
Regards,
The Firefly Team
Delivery was lost and we had to chase up FedEx to track it down. Seems it had been sat in local Post Office depot for 8 days and they didn't let us know 👎
Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for taking the time to post your feedback.
I sincerely apologise for what happened with the delivery of your product, this is something that does not happen often. We hope that once you received the Playpak you were happy with it!
Regards,
The Firefly Team
They were very quick to get us our upsee. It was great!
Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for posting your feedback on the Upsee. It is great to hear your son is able to use the Upsee to walk and I hope you continue to have a lot of fun using this product.
Regards,
The Firefly Team
Thank you for your feedback Elizabeth- we really appreciate it.
I am delighted to hear the GoTo seat has made things a lot easier for you and your family.
Regards,
The Firefly Team
I received an unsolicited order for another person (with my address) after receiving my Scooot. I notified Firefly customer service (which I am not even required to do) and they told me to go ahead...
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Fireflyfriends
Fireflyfriends - UK
10 years ago
thank you for sharing your feedback with us.
I am sincerely sorry for what you experienced-I hope this has not put you off ordering from us in the future. I can assure you this is a very rare occasion and we understand it caused you some hassle.
If you need any help assembling the Scooot please do not hesitate to contact us on 02892600750 or email enquiries@fireflyfriends.com
Regards,
The Firefly Team
thank you for posting such positive feedback. I am delighted to hear your son is really enjoying the independence that comes with using the Playpak.
Regards,
The Firelfy Team
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
