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ExoticDirect Recenzii | Recenzii ale serviciului de clienți pentru https://www.feefo.com/reviews/exotic-direct | Feefo

Afișarea tuturor 1,910 recenziilor

Ms Ruth Mcneil

Edinburgh Scotland

7 years ago

Data achiziției: 23/01/2018

Ce a spus Ms Ruth Mcneil despre ExoticDirect:

First experience dealing with Exotic Direct

Quick no fuss claim handling

Vicky

ExoticDirect

7 years ago

Dear Ruth

Thank you for your lovely review. We are glad to hear that your claims experience with us was quick and with no fuss.

We hope the road to recovery is going well.

Kind Regards

Exotic Direct Claims Team.

Vedeți recenzia clientului în totalitate

Mrs Jane Stringer

Calne

7 years ago

Data achiziției: 20/01/2018

Ce a spus Mrs Jane Stringer despre ExoticDirect:

I didn’t have a review. Contact the customer before sending feedback surve.

I was not contacted, I only knew about the renewal when I got this survey.

Sarah

ExoticDirect

7 years ago

Hi Jane,

Thank you for taking the time to leave your feedback, we're sorry to hear that you hadn't received your renewal documents.

We send all customers our Feefo surveys to gain some insight on where we are doing well and where we should focus on improving for the future.

One of our team will be in touch with you shortly to arrange your renewal documents and establish what level of contact you would like from us.

Kind Regards,

The Exotic Direct Team

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Mrs Elizabeth Hickey

7 years ago

Data achiziției: 05/01/2018

Ce a spus Mrs Elizabeth Hickey despre ExoticDirect:

Very easy to renew. Received a letter. Read it over. Checked my details. Dylan promptly destroyed the envelope as it was going to kill him lol.

Alison

ExoticDirect

7 years ago

Dear Mrs Hickey,

Thank you for taking the time to provide a lovely review.

We're really pleased that you found the whole process easy and hope Dylan has recovered from his scare :)

Kind regards

Exotic Direct Team

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Client de încredere

7 years ago

Data achiziției: 09/01/2018

When my bird needed treatment from the vets Exotic Direct were quick to pay plus as I had not been with them very long they reassured me i was covered.

Hayley

ExoticDirect

7 years ago

Thank you so much for taking the time to send your review.

We are happy to hear that you received fast payment when your bird needed treatment and we hope that your bird has now made a full recovery.

The Exotic Direct Claims Team.

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Mrs Emma Cooper

7 years ago

Data achiziției: 06/01/2018

Ce a spus Mrs Emma Cooper despre ExoticDirect:

Advance warning.

I obviously renewed my plan directly but did not receive anything to tell me it was due for renewal so it was a bit of a surprise.

Sarah

ExoticDirect

7 years ago

Dear Emma,

Thank you for your feedback.

We are sorry that you did not receive your documents we issued to you in December, and we will message you directly to confirm how you would like to receive them.

Kind Regards,

The Exotic Direct Team

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Miss Joanne Anslow

7 years ago

Data achiziției: 02/01/2018

Ce a spus Miss Joanne Anslow despre ExoticDirect:

Hassle free process!

Absolutely no hassle process from start to finish. Our vets sent through the claim form and a couple of weeks later I received the cheque in the post

Hayley

ExoticDirect

7 years ago

Hi Joanne,

Thank you so much for taking the time to send your review. We are glad to hear the claims process was hassle free and that you received swift settlement.

Have a really nice day.

The Exotic Direct Claims Team.

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Miss Zoe Parfitt

7 years ago

Data achiziției: 30/12/2017

Ce a spus Miss Zoe Parfitt despre ExoticDirect:

Reward customer loyalty

I have been a loyal customer for 3 years and renewed each year and have another policy with you yet the price never goes down. I only renewed with you because you’re the only ones i could find who...

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Alison

ExoticDirect

7 years ago

Dear Zoe,

Thank you for your feedback.

We do incentivise clients with your policy type and I will email you directly.

Kind regards

Exotic Direct Team

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Miss Rachel Pemberton

Chester

7 years ago

Data achiziției: 22/12/2017

Ce a spus Miss Rachel Pemberton despre ExoticDirect:

Such an easy experience. Correspondence to tell me when it will renew and how much and that's it. All done. Couldn't be more straight forward. Thank you

Alison

ExoticDirect

7 years ago

Hi Rachel,

Thank you for your review, so pleased you found the experience easy and straight forward, it's very nice to hear!

Kind regards

Exotic Direct Team

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Miss Deborah Heath

7 years ago

Data achiziției: 28/12/2017

Ce a spus Miss Deborah Heath despre ExoticDirect:

Excellent service

Excellent easy claims procedure, full payout for my little ferret after her operation. It's great to have a company who insure exotic pets. I'm so glad I got my ferret insured. Thank you Exotic...

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Hayley

ExoticDirect

7 years ago

Hi Deborah, Thank you so much for taking the time to send your review. Your comments are really important to us and we are glad we could help you following your ferret's operation. We hope recovery is swift.

Have a really nice day.

The Exotic Direct Claims Team.

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Mrs Sara Knight

Basildon

7 years ago

Data achiziției: 02/01/2018

Ce a spus Mrs Sara Knight despre ExoticDirect:

Easy to renew, very reasonably priced, never had a problem. Both my Bearded Dragons insured with you.

Alison

ExoticDirect

7 years ago

Hi Sara, Thanks so much for your feedback, really pleased your happy with your renewal & that both your Bearded Dragons are insured with us.

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Nu ai primit o invitație de evaluare?

Despre ExoticDirect

Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.

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0345 340 4090

1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom

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