Cum sunt colectate evaluările Feefo?

Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.

Cine poate lăsa o evaluare Feefo?

Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.

Cum verificăm evaluările?

Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.

Cum ne ocupăm de evaluările false?

Feefo împiedică oamenii să lase evaluări false, deoarece invităm doar cumpărătorii verificați să dea feedback.

ESE Direct Recenzii | Recenzii ale serviciului de clienți pentru https://www.feefo.com/reviews/ese-direct | Feefo

Afișarea tuturor 3,521 recenziilor

Client de încredere

7 years ago

Data achiziției: 21/08/2017

Very good

Excellent Service

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Thank you so much for your positive review.

We hope to welcome you back as a customer again in the future :)

Evaluări de produse

Client de încredere

7 years ago

Data achiziției: 21/08/2017

The website ordering page was not as user friendly as it could be, but great service and quick delivery once the parts were ordered.

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Thank you so much for your feedback, we really do appreciate it.

We are sorry to learn that you experienced issues with our webpage - I have emailed you regarding this, so that we can get this rectified for in the future.

Thank you once again, and we hope to welcome you back as a customer again in the future.

Client de încredere

7 years ago

Data achiziției: 16/08/2017

Excellent. Have used several times never any issues

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Thank you so much for your kind words :)

The Team at ESE Direct are delighted to hear that you are happy with the service you have received. We really appreciate you taking the time to leave your review.

Thank you

Evaluări de produse

Customer

7 years ago

Data achiziției: 20/08/2017

Ce a spus Customer despre ESE Direct:

Still waiting for it to arrive !!!!

I have not received this item yet.

Ryan - Customer Care

ESE Direct

7 years ago

Good Morning, thank you for your feedback. As per our earlier conversation we are happy that your order has now been delivered. We do sincerely apologise for the delay in your order and we have spoken to the supplier to ensure that this won't happen again.

Customer

Lancaster

7 years ago

Data achiziției: 18/08/2017

Ce a spus Customer despre ESE Direct:

Easy to use website - easy to order and very prompt delivery.

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Thank you so much for your kind words Brian, and for taking the time to leave your positive review.

We hope to welcome you back as a customer again in the future.

Have a great day :)

Evaluări de produse

Client de încredere

7 years ago

Data achiziției: 17/08/2017

Let me down and no attempt to attone

I was let down at the last minute and only offered a more expensive product. You could have offered a discount on the more expensive product to compensate for reneging on the order you accepted.

Ryan - Customer Care

ESE Direct

7 years ago

Hello, thank you for your feedback. We do sincerely apologise for the poor service that you have received and we are looking at ways of improving this for the future.

Evaluări de produse

Customer

Plymouth

7 years ago

Data achiziției: 17/08/2017

Ce a spus Customer despre ESE Direct:

very poor was advised product had been delivered on 23 August but it didn't arrive until 31st August after we had to make 3 telephone calls to find it

Ryan - Customer Care

ESE Direct

7 years ago

Good Morning Jack. We do apologise for the delay in your order, I have spoken to one of your colleagues this morning and we understand that your order who has confirmed that your order has now arrived. We are in discussions with the supplier to ensure that this dose not happen again in future.

Evaluări de produse

Client de încredere

8 years ago

Data achiziției: 02/08/2017

GOOD COMPANY TO DEAL WITH

VERY CLEAR WEB SITE EASY PAYMENT SYSTEM GOOD DELIVERY TIME

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hi there,

ESE Direct really do appreciate your positive review, and we would like to thank you for your kind words.

We are glad that you have received the flammable liquid storage cabinets, in plenty of time for your requirements.

We hope to welcome you back as a customer again in the future.

Have a great day! :)

Customer

8 years ago

Data achiziției: 14/08/2017

Ce a spus Customer despre ESE Direct:

Quick and speedy delivery

Michelle - Customer Care Supervisor

ESE Direct

8 years ago

Hi Sue

Thank you so much for your positive review!

ESE Direct really do appreciate your comments, and we hope to welcome you back as a customer again in the future :)

Customer

London

8 years ago

Data achiziției: 09/08/2017

Ce a spus Customer despre ESE Direct:

6 Drum Containment Tray 1000 x 550 x 150h 60 litre capacity

The customer service representative was very helpful, polite and patient.

Ryan - Customer Care

ESE Direct

8 years ago

Hello Shola. Thank you for your positive review it is much appreciated, we do hope to hear from you again in the future.

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Despre ESE Direct

Established in 1975 ESE Direct is an award winning and ethical business, we pride ourselves on our friendly customer-centric approach and our technical expertise. For over 45 years, our valued customers have been at the heart of everything we do. Your continued loyalty has been fundamental in enabling ESE to become one of the leading UK suppliers of industrial storage, workshop equipment, health & safety products, materials handling, site & facilities equipment, changing room benches, furniture, lockers, and industrial mail order products.

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0808 163 3811

Wensum Works, 150 Northumberland Street, Norwich, Norfolk, NR2 4EE, United Kingdom

Asistență pentru clienți

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De ce să ai încredere în evaluările Feefo?

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Cum sunt colectate evaluările Feefo?

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