If I could leave a 0 I would.
I tried to change my flight date they said there was nothing they would do. When I called again on the flight day they said they can in fact do something but it would...
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Customer support
Destination 2
3 years ago
Miss Owolabi there were several changes you wish to make and the combination was not always possible as it involved altering your hotel stay which was in 100% charges. This is separate to the airline allowing you to change dates subject to their rules and new fare costs. We are sorry you did not realise what hotel you booked but you had paperwork from the time of booking a month before travel and could have addressed this at that time which may have resulted in better outcome. You are clearly not aware of the airline rules about no show as this does void any return ticket and this is not something over which we have control but is standard practice.
TO
T Owo
3 years ago
As my agent you should make me aware of all the things I need to do in the event a flight is missed. When I spoke to you on the phone you said if you called us we could have helped. The woman at BA said it will be fine if I booked a one way ticket. If I 100% need to go through you you should have told me that. Also if my tickets were being cancelled why did you not tell me!
Concerning the hotel you booked it for me. I asked you if it was in JBR you said yes. This brand of hotels have several locations how would I know you booked the wrong location? Why do we need to double and triple check things if you did your job and booked what I asked it wouldn’t be a issue. Don’t bother blaming me for your incompetence. You never respond with anything helpful other than “nothing we can do” so don’t bother trying to save face on the review platform.
DO NOT BOOK WITH DESTINATION 2. Believe all the other 1 star reviews. If you have one slight issue or need help your on you’re own and WILL LOSe MONWY I PROMISE YOU
0
Partajați
ST
Stefano
London
3 years ago
Ce a spus Stefano despre Destination 2:
Very expensive. I met people in the same resort who have paid min £200 less
Offer a better deal and try harder to understand customer needs. The lady was lovely but too quick at closing the deal. I wouldn’t recommend
Customer support
Destination 2
3 years ago
Dear Mr Lauria we thank you for your feedback and would comment that when researching holidays we would expect that customers were entirely satisfied with the price before proceeding to book with us.It will of course always be the case that other guests may have paid less or more than others due to the offers available or promoted by their tour operator and for our part we can only offer as we always do, the best price we can at the time of quoting.
ST
Stefano
3 years ago
Hello, how would I know that it was the fair price and it was the only price I could see while booking. Every people I spoke to here have paid min of £200 than me. I did it very frustrating. Do you have a solution to this?
Customer support
Destination 2
3 years ago
Mr Lauria we would expect you researched and compared prices to with other tour operators in order to determine our price was fair. For our part we can only comment that it would have been the best we could offer when you booked and our previous comment remains valid.
ST
Stefano
3 years ago
Still you haven’t found a solution for a customer who has been let down by your very high price rate, while other people have paid much less for the same package. In a very diplomatic way you’re keep repeating the same irrilevante points. Your best isn’t good enough and you haven’t found a solution. This is the reality
0
Partajați
MB
Mrs JANE BURNETT
3 years ago
Ce a spus Mrs JANE BURNETT despre Destination 2:
Superb
Great service from Samantha - so knowledgeable and provided me with lots of options.
0
Partajați
Client de încredere
3 years ago
Las Vegas
Great value and an easy booking experience. Documents arrived within 24 hours of making the booking
0
Partajați
MG
Mrs Karen Gilruth
3 years ago
Ce a spus Mrs Karen Gilruth despre Destination 2:
2nd booking
Second time booking with Destination2, so same holiday destination 2.
0
Partajați
MC
Mrs Diane Curtis
3 years ago
Ce a spus Mrs Diane Curtis despre Destination 2:
Booking a cruise on P and O Iona
The agent was very friendly and helpful, explaining what our choices were for cabins and she even went to check the policy on wheelchairs and phoned us back when she said she was so we could finalise...
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0
Partajați
Client de încredere
3 years ago
not so perfect holiday.
Overall good price and good customer service by the company, this time I am not happy because of the trust in your company booked Aska Lara hotel at Antalya resort without checking proper description...
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Customer support
Destination 2
3 years ago
Hello we are sorry to hear that you overlooked the specific detail of the room location you selected when booking online with us. We do recommend that customers who do so thoroughly research before committing since we cannot be held responsible in these circumstances. However, we are pleased that we could assist in changing this once you informed us and hope that you enjoyed the rest of your holiday.
0
Partajați
MF
Mrs Lorraine Finlay
3 years ago
Ce a spus Mrs Lorraine Finlay despre Destination 2:
Was quick and easy to book the hotel
Quick and easy to book got confirmation through straight away
0
Partajați
Client de încredere
3 years ago
Amazing and pleasent customer service
Absolutely amazing 10/10 I spoke with Lisa. I phoned a few different travel experts looking for the best all inclusive deal in a 5 star resort to Mauritius and 1 of the companies even brought...
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
