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The Cumberland Recenzii | Recenzii ale serviciului de clienți pentru https://www.feefo.com/reviews/cumberland-building-society | Feefo

Afișarea tuturor 9,617 recenziilor

Mr Langan

Dumfries

6 years ago

Data achiziției: 13/02/2018

Ce a spus Mr Langan despre The Cumberland:

Excellent and very helpful

Tommy

The Cumberland

6 years ago

Hello Mr Langan

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account.

Kind regards

Tommy Choy

Digital Agent

Client de încredere

6 years ago

Data achiziției: 12/02/2018

Everything was explained so we could understand

Lauren

The Cumberland

6 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the English Street branch.

Kind regards

Lauren McGuiness

Digital Agent

Client de încredere

6 years ago

Data achiziției: 09/02/2018

No problems with all transactions. Every thing was made very easy.

Tommy

The Cumberland

6 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account.

Kind regards

Tommy Choy

Digital Agent

Client de încredere

6 years ago

Data achiziției: 10/02/2018

Been banking with them since I was 15 and never had any issues. Just so easy and always friendly when I need to go in. Would recommend to anyone.

Tommy

The Cumberland

6 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account. It’s especially pleasing to hear that you’ve been banking with us since 15 and are are happy to recommend us to others.

We’re always appreciative of feedback, and I’ve passed on your kind comments on to your local branch.

Kind regards

Tommy Choy

Digital Agent

Mr Calvin

6 years ago

Data achiziției: 10/02/2018

Ce a spus Mr Calvin despre The Cumberland:

Got email Saturday on how to log into internet banking, tried several times Saturday, Several times Sunday with no success. Contacted Carlisle main office today to be told account would not be ready

...

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Bob

The Cumberland

6 years ago

Dear Mr Calvin.

Thank you for your comments and for taking the time to provide your feedback. I understand our local branch manager has spoken with you to apologise for the delay and inconvenience you experienced.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Routledge

6 years ago

Data achiziției: 08/02/2018

Ce a spus Mrs Routledge despre The Cumberland:

Very welcoming explained everything so lcould understand and if I have a problem I no I can call in and see them thankyou

Tommy

The Cumberland

6 years ago

Hello Mrs Routledge

Kind regards

Tommy Choy

Digital Agent

Client de încredere

6 years ago

Data achiziției: 08/02/2018

Unfortunately my telephone number was recorded incorrectly and for 3 days I could not get a temporary access code to open my internet account. Fortunately a customer advisor spotted the mistake.

Tommy

The Cumberland

6 years ago

Thank you for taking the time to leave your feedback, and I’m sorry to hear that there was a mistake with your telephone number on our system. I understand that your local Cumberland branch manager has spoken with you recently and confirmed that everything has now been resolved and is operational.

Kind regards

Tommy Choy

Digital Agent

Client de încredere

6 years ago

Data achiziției: 08/02/2018

Brilliant, quick efficient service

Tommy

The Cumberland

6 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account.

Kind regards

Tommy Choy

Digital Agent

Client de încredere

6 years ago

Data achiziției: 05/02/2018

Friendly and helpful. Efficient service.

Tommy

The Cumberland

6 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account.

Kind regards

Tommy Choy

Digital Agent

Mr Roddick

Dumfries

6 years ago

Data achiziției: 07/02/2018

Ce a spus Mr Roddick despre The Cumberland:

I was very impressed how your staff treat me they were always very good at there job and very helpful they treated me very good you have very good staff in your dumfries branch they are always been ve

...

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Tommy

The Cumberland

6 years ago

Hello Mr Roddick

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account. We’re always appreciative of feedback and are very grateful that you have expressed at length the positive reasons you’re satisfied with the service we provide and I’ve passed on your kind comments on to our Dumfries Branch.

Kind regards

Tommy Choy

Digital Agent

Nu ai primit o invitație de evaluare?

Despre The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom

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