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The Cumberland Recenzii | Recenzii ale serviciului de clienți pentru https://www.feefo.com/reviews/cumberland-building-society | Feefo

Afișarea tuturor 9,438 recenziilor

Client de încredere

1 day ago

The Cumberland ISA application is a little convoluted as you have to have a telephone appointment then wait for your book to come through the post and take it in to the branch for signature. Having sa

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PaulM

The Cumberland

17 hours ago

Thank you for leaving such positive comments around our service and staff, we really appreciate the feedback. Thanks also for taking the time to tell us the problems you had putting money into the account, which I have spoken about on the telephone. I have passed this on and we will look into this to try and stop it affecting other customers in the future. Paul.

Mrs Hurst

1 day ago

Ce a spus Mrs Hurst despre The Cumberland:

Very helpful friendly staff, informative and understanding.

Emma

The Cumberland

11 hours ago

Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Mrs Sullivan

2 days ago

Ce a spus Mrs Sullivan despre The Cumberland:

Very professional and helpful

Mr Purcell

2 days ago

Ce a spus Mr Purcell despre The Cumberland:

VERY HELPFUL

LindsayM

The Cumberland

1 day ago

Thank you for leaving such a positive review, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Miss Channon

2 days ago

Ce a spus Miss Channon despre The Cumberland:

They were extremely helpful and very efficient

Mrs Herbert

Edinburgh

2 days ago

Ce a spus Mrs Herbert despre The Cumberland:

Vicki was customer focused, friendly and helped me through the process really well. It was really nice to speak to someone who took the time to walk me through the steps and open my bank account, whic

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Sandra

Workington

7 days ago

Ce a spus Sandra despre The Cumberland:

Very helpful and good at explaining things also explained all options

Jade Bell

The Cumberland

2 days ago

Thank you for leaving such a positive review about Chris, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Sandra

2 days ago

Client de încredere

4 days ago

Appointment on time all facts well explained Friendly and appropriate style of discussion

Jade Bell

The Cumberland

2 days ago

Thank you for leaving such a positive review about Jill, we really do value your feedback. Customer Experience is our priority and we are delighted that you have been so happy with the service provided.

Client de încredere

2 days ago

None

Mrs Coley

Cockermouth Cumbria

2 days ago

Ce a spus Mrs Coley despre The Cumberland:

Everybody on the phone was clear and friendly. Patient with questions, informative and helpful with phone numbers and e-mail address if you got stuck. The staff at the branch are very efficient as wel

...

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PaulM

The Cumberland

1 day ago

Thank you for leaving such a positive review about our service Mrs Coley, we really appreciate the feedback and are always happy to help if you need us. Thanks also for taking the time on the telephone to talk through the problem you had putting money into the account. I have passed this on and we will look into this to try and stop it affecting other customers in the future. Paul.

Client de încredere

3 days ago

Call went well. May invest more.

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Despre The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom

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