Charles Tyrwhitt Recenzii

Thank you for your feedback following your recent purchase. We're truly sorry to hear about the delay with your Click & Collect order. This is certainly not the experience we aim to provide, and while delays of this nature are very rare, we understand how frustrating it must have been. We are committed to delivering 5-star service at all times, and we continuously work to ensure our teams have the skills and knowledge to meet this standard. Your comments have been shared with our Management Team, and we’ve taken action to ensure your replacement item is being sent promptly to your home address as arranged. We genuinely appreciate you taking the time to let us know about this issue, and we hope to restore your confidence in our service moving forward.

Thank you for your detailed feedback, and please accept our sincere apologies for the inconvenience you experienced with your recent order. It’s clear that the order being mistakenly sent to the wrong branch caused unnecessary frustration, especially after your efforts to collect it in Leeds. We also regret that, during your visits, our team did not take the extra step to follow up with customer services on your behalf. You're absolutely right this should have been handled more proactively, and we appreciate you highlighting how we can do better. While we're disappointed that things went wrong, we're very pleased to hear that David from our Jermyn Street store stepped in to help resolve the issue quickly and courteously. We’re grateful for the kind words you shared about his service and will make sure he receives your thanks. This is not the experience we want any customer to have, and we're taking this as a learning opportunity to improve how we handle similar situations in future. Thank you again for your patience and understanding. Janett Supervisor - Leeds