Charles Tyrwhitt Recenzii

Thank you for your feedback regarding your pure linen shirts. We're sorry to hear that the fit hasn’t met your expectations. Our quality control team always strives to ensure that all garments meet our specifications, so it’s disappointing to learn this hasn’t been the case here. Please accept our sincere apologies for the inconvenience. Your feedback has been passed on to the relevant team so they are aware, and we truly appreciate you bringing this to our attention—it helps us improve for future seasons. We’ve also sent you an email so we can assist further and work towards a swift resolution. We hope to restore your confidence in our products and thank you again for sharing your experience.

We're sorry that your recent visit to our Lime Street store has caused you disappointment. We're determined to give 5* service at all times and ensure our colleagues have sufficient skills and knowledge to meet this target, so we really appreciate you taking the time to let us know where we went wrong on this occasion. We have raised this with the Management Team to provide feedback to the colleagues in question, and report back with any changes we make to improve your experience. We hope you will give us a chance to restore your faith in us soon.

Thank you for your further feedback and we certainly understand your desire to receive the item in question as quickly as possible. The item has already been despatched from our Warehouse, and is on its way to the Lime Street store for collection. While you have been quoted an arrival date of 23rd June, please note that this is merely the latest date it will arrive. We have every faith in it arriving several days before this and in time for your event. Our colleagues within the store will be contacting you as soon as the item is available for collection, so please look out for an email or call from them in the next couple of days. Thank you for your patience until then.

We are sorry that there has been a miscommunication regarding the delivery date on your recent order. I have investigated this for you this morning and can confirm that your order was despatched yesterday and has arrived in store this morning and is ready for collection at your earliest convenience. We are dedicated to providing 5* service in all of our stores and ensuring that team members are equipped with the skills and knowledge to meet this expectation, so we appreciate you sharing your recent experience to let us know where we went wrong on this occasion. We hope to welcome you back in to store soon so we can restore your faith in us and our service. Best wishes Kerry, Store Manager

We are sorry that your recent visit to our store has caused you disappointment. We're determined to give 5* service at all times and ensure our colleagues have the sufficient skills and knowledge to meet this target, so we really appreciate you taking the time to let us know where we went wrong on this occasion. We have raised this with the Management Team to provide feedback to the colleagues in question, and report back with any changes we make to improve your experience. We hope you will give us a chance to restore your faith in us with another visit soon.

Thank you for your feedback regarding your most recent visit to our Jermyn Street store. I am very sorry to read your comments and this certainly is not the impression that we set out to deliver. I will ensure all our team members are aware of this feedback and a quick turnaround in these behaviours will be our top priority. I often get overwhelming compliments regarding the teams service so I am sorry that on this occasion we have let you down. I do hope you give us another chance in the near future to turn this experience around. Wishing you all the best, Scott - General Flagship Manager