Great communication, easy online order process, prompt delivery, but came home to find the delivery operatives had placed the entire delivery on the floor in front of the coal bunker! Luckily, I'm...
Ordering process good, but didn't get the discount that a phone call had offered for regular customers. Presumably this was because because I wanted to review my requirements before placing an...
Excellent service thank you. My husband and I both put in an order by mistake and I received a refund very quickly. Most impressed. Also prompt delivery from a cheerful driver was much appreciated.
Ordered items, received delivery note saying all had been delivered but it hadn't. Not until I phoned them did they say they were out of stock, then took some time for them to decide whether to...
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emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your feedback. Please accept our apologies regarding the item that was out of stock at the time of your delivery. Unfortunately this was marked incorrectly on the delivery note that you received, this feedback has been passed onto the relevant depot for them to take up with the delivery drivers. A refund for the product was authorised and returned back to you via your original payment method.
Evaluări de produse
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your positive review of our product Ecoal50
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your positive review of our product Supapak Kindling
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thanks for taking the time to leave your positive review. We're so pleased that you're happy with your Homefire Fire Builder
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Please accept our apologies, this item was out of stock at the time of your delivery. A refund for the product was authorised and returned back to you via your original payment method. We hope this won't deter you from shopping with us again in future.
I have been ill and find lifting difficult, so I was so very pleased and grateful to find my coal and wood stacked for me when I returned. Thank you Coals2U.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.
Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
