Thank you for your feedback, and we're genuinely sorry to hear you were disappointed with your experience.
We’ve reviewed your communication with our team and can confirm that we received your initial enquiry. Our automated response — which includes all warranty instructions and the manufacturer’s contact details — was sent to you shortly after. As mentioned in that message, if you preferred for us to handle the warranty process on your behalf, we kindly asked that you reply to let us know.
As we didn’t receive a follow-up response, we assumed you had opted to proceed directly with the manufacturer under the warranty, which is a standard and often quicker resolution path.
That said, we’re always here to help and would have been more than happy to assist further if you'd needed us to. Our customer service team will reach out shortly to assist if you’re still experiencing issues or need support.
