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StepChange Debt Charity Reviews

http://www.stepchange.org
Rated
Exceptional
Service
4.9
/5

5

4

3

2

1

2,982

147

17

14

21

3,181

ratings over the past year

Displaying all 21,965 reviews
Trusted Customer
3 days ago
Date of purchase: 01/05/2025
I found the experience with stepchange supportive and enlightening. Staff were patient and non judgemental. I could face the challenges with support and reassurance..
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Trusted Customer
4 days ago
Date of purchase: 01/05/2025
Top quality support and customer service
StepChange have been excellent throughout and have really supported me in attempting to get my finances back on track. The customer service team are always friendly and very helpful. I'd have zero...

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Trusted Customer
4 days ago
Date of purchase: 01/05/2025
Made me feel like there was a way forward
So easy to talk to and just more helpful than you can imagine? Put my mind at ease and were really effective in dealing with issues I had been putting off for years, I feel like a weight has been...

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Trusted Customer
5 days ago
Date of purchase: 01/05/2025
Recommended
Clear to understand and provides an invaluable service
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Trusted Customer
6 days ago
Date of purchase: 01/05/2025
Excellent
Excellent, good listeners and very helpful
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Trusted Customer
6 days ago
Date of purchase: 01/05/2025
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Trusted Customer
7 days ago
Date of purchase: 01/05/2025
Invaluable help in a crisis
At a time of severe stress due to financial difficulties, Stepchange gave me help, information and support to take the necessary steps towards getting my finances back on track.
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Trusted Customer
8 days ago
Date of purchase: 01/05/2025
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Trusted Customer
8 days ago
Date of purchase: 01/05/2025
Not worth the hype in my case
As I am still getting letters and demands from multiple creditor that YOU are paying then ZERO STARS as I'm still being hit every month with stress that I understood YOU would deal with these...

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Kate
StepChange Debt Charity
7 days ago
Hi Nick, Thanks for getting in touch about your experience. We’re sorry to hear that you are still receiving regular contact from your creditors. Although you are on a Debt Management Plan and actively making payments, unfortunately creditors can still contact you. You can find out more about this on our website at www.stepchange.org/dmp-creditors. Best wishes, Kate from StepChange
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Trusted Customer
8 days ago
Date of purchase: 01/05/2025
Very helpful with advice and support and weren't judgemental at all
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About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.
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123 Albion Street, Leeds, West Yorkshire, LS2 8ER, United Kingdom
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About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.