Merchant Logo

StepChange Debt Charity Reviews

Rated
Exceptional
Service
4.9
/5

5

4

3

2

1

2,977

147

17

14

20

3,175

ratings over the past year

Displaying all 21,967 reviews
Trusted Customer
18 days ago
Date of purchase: 01/05/2025
Merchant Logo
Kate
StepChange Debt Charity
1 day ago
Hi there, Thank you for your kind review! Best wishes, Kate from StepChange
Trusted Customer
18 days ago
Date of purchase: 01/05/2025
Not worth the hype in my case
As I am still getting letters and demands from multiple creditor that YOU are paying then ZERO STARS as I'm still being hit every month with stress that I understood YOU would deal with these...

Read all
Merchant Logo
Kate
StepChange Debt Charity
17 days ago
Hi Nick, Thanks for getting in touch about your experience. We’re sorry to hear that you are still receiving regular contact from your creditors. Although you are on a Debt Management Plan and actively making payments, unfortunately creditors can still contact you. You can find out more about this on our website at www.stepchange.org/dmp-creditors. Best wishes, Kate from StepChange
Trusted Customer
18 days ago
Date of purchase: 01/05/2025
Very helpful with advice and support and weren't judgemental at all
Merchant Logo
Kate
StepChange Debt Charity
1 day ago
Hi there, Thank you for your kind review! We’re so pleased to hear you’re happy with the advice you received! :) Best wishes, Kate from StepChange
Trusted Customer
19 days ago
Date of purchase: 01/05/2025
Merchant Logo
Kate
StepChange Debt Charity
1 day ago
Hi there, Thank you for your kind review! Best wishes, Kate from StepChange
Trusted Customer
19 days ago
Date of purchase: 01/05/2025
Best decision I made to contact StepChange. Now relieved of so much stress.
I wish I had known about Step Change earlier. I would not have been under so much stress trying to deal with my financial nightmare. I can’t thank this charity enough for dealing with my case. The...

Read all
Merchant Logo
Kate
StepChange Debt Charity
1 day ago
Hi there, Thank you for your kind review! We’re so pleased to hear you’re happy with the advice you received and that it has reduced your overall stress :) We wish you all the best on your journey to becoming debt free! Best wishes, Kate from StepChange
Trusted Customer
19 days ago
Date of purchase: 01/05/2025
Step change
Amazing. Very friendly and helpful
Merchant Logo
Kate
StepChange Debt Charity
1 day ago
Hi there, Thank you for your kind review! :) Best wishes, Kate from StepChange
Trusted Customer
19 days ago
Date of purchase: 01/05/2025
Merchant Logo
Kate
StepChange Debt Charity
1 day ago
Hi there, Thank you for your kind review. Best wishes, Kate from StepChange
Trusted Customer
19 days ago
Date of purchase: 01/05/2025
Merchant Logo
Kate
StepChange Debt Charity
1 day ago
Hi there, Thank you for your kind review. Best wishes, Kate from StepChange
Trusted Customer
19 days ago
Date of purchase: 01/05/2025
Very professional and helpful
Absolutely very helpful Sorted my debt out Couldn’t ask for more
Merchant Logo
Kate
StepChange Debt Charity
1 day ago
Hi there, Thank you for your kind review. We’re so glad to hear you’re pleased with the service you received 😊 Best wishes, Kate from StepChange
Trusted Customer
19 days ago
Date of purchase: 01/05/2025
Merchant Logo
Kate
StepChange Debt Charity
1 day ago
Hi there, Thank you for your kind review! Best wishes, Kate from StepChange
About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.
Read all
123 Albion Street, Leeds, West Yorkshire, LS2 8ER, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About StepChange Debt Charity
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.