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Spectrum Travel Insurance Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 3,293 reviews

Christopher

Feefo Verified

6 years ago

What Christopher said about Spectrum Travel Insurance:

Criminals with contracts

This company are trying to wiggle out of all COVID-19 claims. Avoid at all cost. Now and in the future

Colin

Feefo Verified

6 years ago

What Colin said about Spectrum Travel Insurance:

Abysmal - blanket rejection of any claim due to Covid-19, relying on vague wording in 'industry standard' policy exclusions.

William

Feefo Verified

6 years ago

What William said about Spectrum Travel Insurance:

Good cover at a competitive price.

Good policy. Competitive price. Good cover.

Lee

Feefo Verified

6 years ago

What Lee said about Spectrum Travel Insurance:

Quick and eady transaction.

Kevin

Feefo Verified

6 years ago

What Kevin said about Spectrum Travel Insurance:

Extremely easy to identify the features of the policy to match with personal requirements

Trusted Customer

Feefo Verified

6 years ago

Quick and easy to do

Good price and easy to apply

Lewis

Feefo Verified

6 years ago

What Lewis said about Spectrum Travel Insurance:

Poor Customer Service

When I booked the insurance I noticed that I had entered the wrong year of birth. I immediately emailed them and have had no response apart from this email asking for a review. Priories?

Trusted Customer

Feefo Verified

6 years ago

easy to book, easy to pay. I just hope we don't need it. and if we do then I can truly rate the service.

Trusted Customer

Feefo Verified

6 years ago

**********************

Good

Trusted Customer

Feefo Verified

6 years ago

Unable to produce the correct Policy Document to match the cover purchased

Ive spent hours trying to buy a policy from this Insurer...paid a huge premium for the cover I wanted but repeatedly they send me the incorrect Policy Document detailing a much lower level of cover...

TIF Group

Spectrum Travel Insurance

6 years ago

Hi there, Thank you for taking the time to leave a review, my name is Hallie and I'm part of the team at Spectrum. I'm very sorry to hear you've received the wrong policy documents on multiple occasions - and would like to look into why this is. If you could email your policy number, full name, date of birth, postcode and email address to responses@tifgroup.co.uk and we can look into this for you, and resend your documentation. Many thanks, Hallie

Trusted Customer

6 years ago

I have received a totally unapologetic letter from URV (Union Reeiseversicherung AG Complaints Administrator enclosing the correct Policy Document printed in such a way now as to be readable. Unbelievably, they then went on to say that the Policy had to be printed on an A5 document and couldn't be made any larger. Unfortunately I'm unable to reproduce the offending A5 document here, but suffice it to say that I am unable to read it, even using a magnifying glass. So no, I don't want to change my rating of their customer service other than to say that I would give zero stars (to include their Complaints Administration) if that were possible. CANT EVEN BOTHER TO APOLOGISE..they don't deserve to be in business.

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