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Spectrum Travel Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/spectrum-travel-insurance | Feefo

Displaying all 3,293 reviews

Marc

5 years ago

Date of purchase: 01/03/2020

What Marc said about Spectrum Travel Insurance:

Haven't received policy documents

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Trusted Customer

5 years ago

Date of purchase: 11/03/2020

Efficient and good value

I decided to purchase an annual travel insurance after checking the website Compare the Market. It took me 10 mins to finalise the information on the Spectrum webpage and get the documents delivered...

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Trusted Customer

5 years ago

Date of purchase: 09/03/2020

fantastic

yeah no problems, straight forward really

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Trusted Customer

5 years ago

Date of purchase: 06/03/2020

Booked this insurance said they would send me an email, but none received, telephoned today and been on hold 10 minutes, no contact made with customer service

TIF Group

Spectrum Travel Insurance

5 years ago

Hello there, Thank you for taking the time to leave a review, my name is Hallie and I'm part of the Spectrum Team. I'm very sorry to hear you haven't heard back from us and I would like to investigate why this is. If you could send over your policy number, full name, postcode, date of birth and the best number to phone you on to responses@tifgroup.co.uk and I can arrange a callback from our team. If you have any further questions, please do not hesitate to ask. Many thanks, Hallie

Trusted Customer

5 years ago

Policy details now received, positive outcome, thanks, sorry for negative comments, but would not hesitate in booking insurance with you again. Thanks for prompt action

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Yvonne

5 years ago

Date of purchase: 09/03/2020

What Yvonne said about Spectrum Travel Insurance:

Listened and got me the right level of insurance.

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Kenn

5 years ago

Date of purchase: 10/03/2020

What Kenn said about Spectrum Travel Insurance:

easy too book and make sure I had all the cover I needed

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Trusted Customer

5 years ago

Date of purchase: 03/03/2020

Easy to fill in form. No confirmation email. Tried to call no one answered.

By sending a confirmation email. It has been 2 days and still no confirmation.

TIF Group

Spectrum Travel Insurance

5 years ago

Hi there, Thank you for taking the time to leave a review, my name is Hallie and I'm part of the team here at Spectrum. I'm very sorry to hear you haven't received your documents and would like to investigate why this is. If you could send your policy number, full name, postcode, date of birth and your email address to responses@tifgroup.co.uk and I can get these resent to you. Many thanks, Hallie

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Duncan

5 years ago

Date of purchase: 28/02/2020

What Duncan said about Spectrum Travel Insurance:

Too soon to review!

Purchasing the insurance was easy, the package they offer seems pretty broad and at a good price. What I object to though is reviewing a service I have not yet had to use. Insurance can only be...

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TIF Group

Spectrum Travel Insurance

5 years ago

Hi Duncan, Thank you for taking the time to leave a review, my name is Hallie and I'm part of the team here at Spectrum. We are glad that you chose us for your travel insurance needs. Our priority is to ensure our customers have a great experience with us, so we really appreciate your feedback. If you have any further concerns, please email us at: responses@tifgroup.co.uk. Many thanks, Hallie

Duncan

5 years ago

Thanks Hallie for the tailored response - so glad you did not regurgitate some standard lines to me and you addressed my point so clearly, very helpful. Anyway have a good day. Cheers Duncan

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Rosanne

5 years ago

Date of purchase: 10/03/2020

What Rosanne said about Spectrum Travel Insurance:

I haven’t received a confirmation email and it is difficult to get through to anyone on the phone

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Trusted Customer

5 years ago

Date of purchase: 10/03/2020

So simple and easy to do!

So easy and simple to do

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About Spectrum Travel Insurance

Spectrum Travel Insurance is a division of Citybond Holdings Ltd, which has been trading since 1983. As one of UK's leading direct sell travel insurance providers, we take great pride in our service and reputation. We aim to sell you the best insurance cover we can for your needs and, should you need to make a claim, to ensure it is dealt with quickly, fairly and efficiently. We are authorised and regulated by the Financial Conduct Authority.

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0800 840 7227

109 Elmers Road, Beckenham, Kent, BR3 4SY, United Kingdom

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