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Santa's Lapland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/santas-lapland | Feefo

Displaying all 306 reviews

Carolyn

Australia

20 days ago

Date of purchase: 30/05/2025

What Carolyn said about Santa's Lapland:

Booking Streamlining

Everyone was very friendly and helpful. But the information required by a phone call could easily have been given online.

Katie

Santa's Lapland

20 days ago

Hello Carolyn, Thank you for your kind words about our team – we’re really pleased to hear you found everyone friendly and helpful. We also appreciate your feedback about the booking process. We’re always looking for ways to improve and make things as convenient as possible, so your comments about providing more information online are very helpful. We’ll certainly take this on board as we continue to enhance the experience. - Katie

Paul

27 days ago

Date of purchase: 27/05/2025

What Paul said about Santa's Lapland:

Easy booking process

Agent was very knowledgeable gave me all the information i needed. Explained all options.

Georgie

Australia

1 month ago

Date of purchase: 21/05/2025

What Georgie said about Santa's Lapland:

Excellent customer service

Guy from Santa’s Lapland was incredibly lovely and helpful in finalising my booking. He was wonderful to deal with.

Katie

Santa's Lapland

1 month ago

Hi Georgie, Thank you for your wonderful review and kind words regarding our destination expert, Guy. We really appreciate you taking your time to leave us with this fantastic review! Wishing you an amazing trip! - Katie

Trusted Customer

1 month ago

Date of purchase: 21/05/2025

Very positive booking experience

Jess was very helpful with our booking. She was very knowledgeable on the resort and accommodation. When I had a special request she went off to enquire and rang me back when all was sorted. ...

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Katie

Santa's Lapland

1 month ago

Hi there, Thank you so much for your kind review! We're thrilled to hear you had a positive booking experience and that Jess was able to assist you so thoroughly. It's great to know her knowledge and follow-up made a difference, and that the post-booking information was clear and helpful. We truly appreciate your feedback and look forward to welcoming you! - Katie

Trusted Customer

2 months ago

Date of purchase: 04/04/2025

Great customer service, will do all they can to help/advise

Katie

Santa's Lapland

2 months ago

Hi there, Thank you for your amazing feedback and kind words! Have a great trip! - Katie

Emily

3 months ago

Date of purchase: 12/03/2025

What Emily said about Santa's Lapland:

Phone v online booking

Booking through the phone they were able to freely answer questions regarding which hotel to book etc.

Katie

Santa's Lapland

3 months ago

Hello Emily, We appreciate you taking your time to leave us with this amazing 5-star review! We hope you have a wonderful trip. - Katie

Trusted Customer

4 months ago

Date of purchase: 14/02/2025

My call was answered quickly, the advisor was friendly and efficient and very knowledgable to help me with my questions before booking.

Katie

Santa's Lapland

3 months ago

Hi there, Thank you for this great review, it means a lot to us! - Katie

Laura

4 months ago

Date of purchase: 13/02/2025

What Laura said about Santa's Lapland:

Extremely helpful, made sure I had evetything I needed/wanted at the best possible price

Katie

Santa's Lapland

4 months ago

Hi Laura, Thank you for this wonderful feedback! It's brilliant to hear how helpful our advisor was in assisting you with your booking. - Katie

Trusted Customer

4 months ago

Date of purchase: 14/02/2025

The representative Lily was extremely helpful with various choices and patience on an extraordinary amount of questions and Laura when phoned back to confirm booking, so much so booked both dates

Katie

Santa's Lapland

4 months ago

Good morning, Thank you for this great review and kind words about our advisor's Lily and Laura, i will be sure to pass this on! - Katie

Trusted Customer

4 months ago

Date of purchase: 12/02/2025

Alice was great made booking very easy

Katie

Santa's Lapland

4 months ago

Hi there, Thank you for this lovely review and kind words regarding Alice! - Katie

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About Santa's Lapland

Santa's Lapland offers a specialist three and four day magical action packed Santa experience in the stunning resort of Saariselkä in Northern Finland.

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01483 944282

Nelson House, 55 Victoria Road, Farnborough, Hampshire, GU14 7PA, United Kingdom