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On The Beach Reviews | Customer Service Reviews for https://www.feefo.com/reviews/on-the-beach-uk | Feefo

Displaying all 228,141 reviews

Trusted Customer

Feefo Verified

GBR

6 months ago

What Trusted Customer said about On The Beach:

AVOID Fereniki Holiday Resort & Spa!

It was simple to book via On the Beach, but the advertised holiday listing for Fereniki Holiday Resort & Spa was not accurate.

Trusted Customer

Feefo Verified

1 year ago

My favourite holiday booking company

I always use OnTheBeach for all my holiday bookings - they are competitively priced, you get what is advertised, the description is accurate and they contact you directly if there is any issue. They...

Darren Eastham

Feefo Verified

Epsom

2 years ago

Uploaded media

Do not trust this travel agent - misleading advertising & no responsibility

View all media (5)

What Darren Eastham said about On The Beach:

Do not trust this travel agent - misleading advertising & no responsibility

The hotel we booked (Fortezza Beach in Turkey) was / is listed as a five star luxurious hotel with 2 a la carte restaurants, we upgraded the room to a spacious family room. What we have got is a...

Trusted Customer

Feefo Verified

13 years ago

Fantastic and excellent service

Julie Applegate

Feefo Verified

5 years ago

What Julie Applegate said about On The Beach:

the plane was bad as i was violently sick

Robert Hammerton

Feefo Verified

5 years ago

What Robert Hammerton said about On The Beach:

On the beach - AVOID - DO NOT BOOK - THIEVES

Avoid this company at all costs. Worst and most dishonest company I have ever dealt with. Appalling customer service. They have no idea how customers should be treated and they should never be...

Joshua Carry-James

On The Beach

5 years ago

Hi Lea, I am sorry to hear about this. I can see that you cancelled your holiday before we were able to get in touch with an update on your booking so based on the cancellation terms at the time of cancellation, we are only able to offer a refund for the hotel and transfer element of your booking which I can see has since been claimed. Thanks, Elliott

Trusted Customer

Feefo Verified

5 years ago

Our go to holiday provider!

We always use On The Beach for our holidays. The descriptions of the resorts are spot on, the pricing is good, paying by instalment is excellent and hassle free and the range of holidays is first...

Trusted Customer

Feefo Verified

5 years ago

What Trusted Customer said about On The Beach:

All went well, accurate descriptions, easy service.

Trusted Customer

Feefo Verified

5 years ago

I've booked with on the beach before and thought I'd use again. This time around strssful as when we arrived at the airport we were told our tickets had not been issued. We spent over an hour on the...

Joshua Carry-James

On The Beach

5 years ago

Hi there, I am sorry to hear about your experience at the airport and am glad to hear that you got this resolved. Thanks, Elliott

Trusted Customer

Feefo Verified

5 years ago

Highly recommend OTB!

Highly recommend OTB very reasonable helpful speedy & competitive prices.

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