Merchant Logo

the perfect pillow design by you made by nanu

Service
0
/5
Product
0
/5

5

4

3

2

1

0

0

0

0

0

0

ratings over the past year

Nanu is no longer an active Feefo customer
Displaying all 27 reviews
Trusted Customer
5 years ago
Date of purchase: 13/03/2019
Excellent service
Product reviews

0
Share
Trusted Customer
6 years ago
Date of purchase: 15/01/2019
Poor quality product and customer service
Pillows lost there firmness in less than a month. Photos sent to customer service, showing obvious defect. Returned pillows, only for them to be lost in transit, customer service unwilling to...

Read all
Merchant Logo
jody harold
Nanu
5 years ago
Thank you for your feedback, sorry to hear you are not happy with the service you received. Unfortunately, we cannot be held responsible if returns get lost in transit, which is why we advise customers to retain their proof of posting.However, we do aim to offer the best service and take all feedback seriously. We would love the opportunity to make things right, please contact us on support@nanusleep.co.uk to discuss the issue further. #makingyouhappymakesushappy
Trusted Customer
5 years ago
Since leaving this review, I was advised to contact customer services again at Nanu, who have now very kindly replaced pillows. Thank you very much.
Product reviews

1
Share
TC
Trusted Customer
6 years ago
Date of purchase: 05/02/2019
What Trusted Customer said about Nanu:
Not the greatest pillow and service to match
The terms of the trial were not entirely clear. I understand it was a 30 day trial, but it was not specified when this began (upon purchase or receipt) and the postage time to return. I contacted...

Read all
Merchant Logo
jody harold
Nanu
5 years ago
Thank you for your feedback, sorry to hear you are not happy with the service you received. We aim to offer the best service and take all feedback seriously. The 30 nights' trial is from date of receipt and is not extended when pillows are exchanged. We are sorry that was not made clear. We have updated our communications to reflect this going forward. Please contact us on support@nanusleep.co.uk to discuss the issue further.
Product reviews

0
Share
TC
Trusted Customer
6 years ago
Date of purchase: 04/01/2019
What Trusted Customer said about Nanu:
pillows are worth its value very good to sleep on and will recommend to friends and families.
Merchant Logo
jody harold
Nanu
5 years ago
Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience. #firstclassservice
Product reviews

0
Share
Trusted Customer
6 years ago
Date of purchase: 24/04/2019
Arrived very quickly and very nicely packaged.
Merchant Logo
jody harold
Nanu
5 years ago
Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience. #firstclassservice
Product reviews

2
Share
TC
Trusted Customer
6 years ago
Date of purchase: 10/12/2018
What Trusted Customer said about Nanu:
Quick delivery
Merchant Logo
jody harold
Nanu
5 years ago
Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience. #firstclassservice
Product reviews

0
Share
Trusted Customer
6 years ago
Date of purchase: 08/01/2019
Slow service had to chase to receive order
Merchant Logo
jody harold
Nanu
5 years ago
Thank you for your feedback, sorry to hear you had a delay in receiving your order. Your order was during one of very busy periods, and while this is not an excuse for the slow service you received, we do make every pillow unique to your request. We are sorry this impacted on our service to you and we have since made improvements.
Product reviews

1
Share
Trusted Customer
6 years ago
Date of purchase: 11/04/2019
Very good1
Merchant Logo
jody harold
Nanu
5 years ago
Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience. #firstclassservice
Product reviews

1
Share
TC
Trusted Customer
6 years ago
Date of purchase: 08/01/2019
What Trusted Customer said about Nanu:
Not the best pillows.
The pillows came quickly however it’s only been a couple of months and they are flat already. I bought 4 pillows and I need to replace them. Only thing I liked about them is the external material...

Read all
Merchant Logo
jody harold
Nanu
5 years ago
Thank you for your feedback, sorry to hear you are not happy with the pillows. We take all feedback seriously and we will use your feedback to make us better by constantly reviewing the product based on the your voice, the customer. We would love the opportunity to make things right, please contact us on support@nanusleep.co.uk to discuss the issue further. #makingyouhappymakesushappy
2
Share
Trusted Customer
6 years ago
Date of purchase: 14/01/2019
Looked expensive when I opened the box.
Very well packaged and presented. Arrived in 2 huge boxes. Prompt service.
Merchant Logo
jody harold
Nanu
5 years ago
Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience. #firstclassservice
Product reviews

0
Share
About Nanu
The perfect pillow design by you made by nanu.
Read all
Unit 5, Finlan Street, Stakehill Industrial Estate, Manchester, Lancashire, M24 2RW, United Kingdom
Why trust Feefo reviews?

About Nanu
The perfect pillow design by you made by nanu.