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Nanu Reviews | Customer Service Reviews for https://www.feefo.com/reviews/nanu | Feefo

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Christine Byrne

6 years ago

Date of purchase: 30/04/2019

What Christine Byrne said about Nanu:

Bought this on behalf of my sister, and she says its the best pillow she has ever had

jody harold

Nanu

5 years ago

Great to hear you had an excellent experience purchasing a nanu pillow for your sister. We work really hard to offer the best service, Thank you so much for taking the time to share your experience. #firstclassservice

Product reviews

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DY

Derren Young

6 years ago

Date of purchase: 05/04/2019

What Derren Young said about Nanu:

Promised so much but failed to deliver

Great ordering process; very prompt and professional delivery and packaging

jody harold

Nanu

5 years ago

Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience. #firstclassservice

Product reviews

jody harold

Nanu

5 years ago

We are sorry to hear you found the pillows not firm enough. All are pillows are created by you, for you which makes your pillow unique. We take all feedback seriously and we will use your feedback to make us better by constantly reviewing the product based on the your voice, the customer. Please contact us on support@nanusleep.co.uk to look at the matter in more details and hopefully meet your requirements.

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TC

Trusted Customer

Kent

6 years ago

Date of purchase: 18/12/2018

What Trusted Customer said about Nanu:

Not impressed with pillow goes lumpy after few months

Had no confirmation when ordered online . Had to search web to see if it was ordered

jody harold

Nanu

5 years ago

Thank you for your feedback, sorry to hear you did not receive your order confirmation. All order confirmations are sent out automatically, therefore please check your spam/junk folder. If it cannot be located, we can resend the order confirmation, please contact us on support@nanusleep.co.uk to resolve the issue as quickly as possible.

Product reviews

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Trusted Customer

6 years ago

Date of purchase: 18/03/2019

Excellent pillow that doesn't give me neck pain!

Really great service. Website was easy to use. Delivery was quick and packaging was great!

jody harold

Nanu

5 years ago

Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service, Thank you so much for taking the time to share your experience. Enjoy your perfect night's sleep! #spreadtheword #firstclassservice

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Trusted Customer

6 years ago

Date of purchase: 25/03/2019

Great New Pillow

I had a wonderful experience from start to finish. The website is easy to use and navigate and it’s wonderful that they have the option to individually customise pillows. My pillows arrived quickly...

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jody harold

Nanu

5 years ago

We are thrilled to hear how much you love your nanu pillow! Created by you, for you, with a little nanu magic Thank you so much for taking the time to share your experience Enjoy your perfect night's sleep! #spreadtheword

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Trusted Customer

6 years ago

Date of purchase: 14/01/2019

..i wouldn't bother!

The pillows arrived very late with no communication. When they did arrive neither pillow was firm as I had requested and neither had any identifiers to give us a clue who they were for. Really...

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jody harold

Nanu

5 years ago

Thank you for your feedback, sorry to hear you are not happy with the service you received. We aim to offer the best service and take all feedback seriously. We would love the opportunity to make things right, please contact us on support@nanusleep.co.uk to discuss the issue further. #makingyouhappymakesushappy

Product reviews

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TC

Trusted Customer

6 years ago

Date of purchase: 15/02/2019

What Trusted Customer said about Nanu:

Pillows Amazing Quality Thank You

Excellent service very helpful site

jody harold

Nanu

5 years ago

Great to hear you had an excellent experience purchasing your nanu pillow. We work really hard to offer the best service.Thank you so much for taking the time to share your experience. #firstclassservice

Product reviews

0

TC

Trusted Customer

Droylsden, Manchester

6 years ago

Date of purchase: 15/01/2019

What Trusted Customer said about Nanu:

Perfect sleep

The best pillow I have ever had, great nights sleep and I'm a pensioner so it takes a lot to get that truly relaxing, comfortable sleep. YES, I would certainly my recommend the Nanu Pillow!!!

jody harold

Nanu

5 years ago

We are thrilled to hear how much you love your nanu pillow! Created by you, for you, with a little nanu magic Enjoy your perfect night's sleep! #spreadtheword

1

Trusted Customer

6 years ago

Date of purchase: 09/04/2019

Best pillow ever

Nanu has given me the best pillow I have ever had. Wish I could give everyone I know one of these great pillows

jody harold

Nanu

5 years ago

We are thrilled to hear how much you love your nanu pillow! Created by you, for you, with a little nanu magic Enjoy your perfect night's sleep! #spreadtheword

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Gary Dyson

6 years ago

Date of purchase: 30/04/2019

What Gary Dyson said about Nanu:

Ignored by all

Hopeless. Bought 2 different bespoke pillows. They came in identical packaging. No way to determine which was which. Contacted them via the site twice. No reply to any query.

jody harold

Nanu

5 years ago

Thank you for your feedback, sorry to hear you are not happy with the service you received. We aim to offer the best service and take all feedback seriously. We would love the opportunity to make things right, please contact us on support@nanusleep.co.uk to discuss the issue further. #makingyouhappymakesushappy

Product reviews

jody harold

Nanu

5 years ago

Thank you for your feedback. I am sorry to hear you had such a frustrating experience, I really appreciate you bringing this issue to my attention. Each pillow should come with a card with the name of the pillow decided at creation. If this is missing, please accept my apologies. We will use your feedback to make us better and to ensure this doesn’t happen again. Please email us on support@nanusleep.co.uk and we can advise you on which is the matching pillow to the names given. We’ll work with you to resolve the issue as quickly as possible.

jody harold

Nanu

5 years ago

Thank you for your feedback. I am sorry to hear you had such a frustrating experience, I really appreciate you bringing this issue to my attention. Each pillow should come with a card with the name of the pillow decided at creation. If this is missing, please accept my apologies. We will use your feedback to make us better and to ensure this doesn’t happen again. Please email us on support@nanusleep.co.uk we can advise you on which is the matching pillow to the names given. We’ll work with you to resolve any issues as quickly as possible

1

Nanu Reviews

Eve McAulay's Nanu PillowMore reviews of this product (2)View product websitebought this on behalf of my sister and she says its great

Derren's Nanu PillowMore reviews of this product (4)View product websiteWhere do I start............. My search for the perfect pillow brought me to Nanu. I like a FIRM pillow, almost a brick. So after entering all the requirements I waited with baited breath. What a...Read all

David 's Nanu PillowMore reviews of this product (8)View product websitePillow went lumpy after few months not impressed with the price paid would have it to last much longer

Simon's Nanu PillowMore reviews of this product (5)View product websiteNot firm or anywhere near, not makers to identify pillow, arrived late and after a few weeks of use the stuffing went clumpy.. quickly revered back to our old (much cheaper) pillows that last longer...Read all

Lydia's Nanu PillowMore reviews of this product (5)View product websiteSee previous review of 'Simon's pillow' as stated before, im not sure if this was his or mine, neither were marked in any way to show whose they were. Not comfortable and way over priced for a...Read all

John Graham's Nanu PillowMore reviews of this product (2)View product websiteJust perfect and wonderful value for money

Karen's Nanu PillowMore reviews of this product (8)View product websiteWhich is my pillow? No idea.

Gary's Nanu PillowMore reviews of this product (8)View product websiteWhich was my pillow? Hopeless

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