Inside Story Reviews

Good morning, We're very sorry to hear about your experience and sincerely apologise for the inconvenience caused. Delivering the wrong item and not promptly resolving the issue is not the level of service we strive to provide. Please know that we are taking this seriously and would like to make things right. If you haven't already, kindly reach out to our customer service team with your order details so we can urgently arrange for the incorrect item to be collected and the correct one sent out. Thank you for bringing this to our attention, we appreciate your patience and the opportunity to resolve this properly. Kind regards, Inside Story Customer Care

Good morning, Thank you for taking the time to share your experience, we’re truly sorry to hear how disappointed and frustrated you’ve been. As someone with extensive experience in the interiors and retail industry, your feedback is especially valuable, and it’s clear we’ve fallen short of the level of service and care you rightfully expected. We sincerely apologise for the repeated issues with the chair replacements and the inconvenience caused by uncoordinated collection attempts. We also understand how exhausting it must be to chase answers, and it’s unacceptable that our communication has added to your frustration rather than eased it. We are actively reviewing your case to understand where our process broke down, including why your concerns were not properly addressed and how our customer service response can be improved. Your comments about the lack of personalised communication and quality control have been noted and are being escalated internally. Please be assured that we are committed to resolving this matter fully. If you are still awaiting a response, we will prioritise it and reach out directly to confirm the next steps and collection date without delay. Thank you again for your patience and for bringing this to our attention, it’s feedback like yours that helps us improve, and we genuinely hope we can turn this experience around for you and your client. Kind regards, Inside Story Customer Care

Good morning, We're very sorry to hear about your experience and the delay in processing your refund. This is far from the standard we aim to uphold, and we completely understand your frustration at having to follow up after such a long time. Please rest assured this will be looked into urgently. If your refund hasn’t yet been processed, we’ll make it our priority to resolve this without further delay. Thank you for your patience, and again, we sincerely apologise for the inconvenience. Kind regards, Inside Story Customer Care

Hi there, Thank you for taking the time to leave us feedback. If there is anything we can help with please do let us know.

Good morning, Thank you for taking the time to leave your feedback. I'm truly sorry for the issues you've experienced — from receiving the wrong and damaged items to the difficulties with the return process and refund delays. This is far from the standard we want for you or any of our customers. To confirm, your remaining refund was processed on 26th June and should appear in your account within 3–5 working days, depending on your bank. Your feedback has been shared with the relevant team, and the situation is being reviewed so we can learn from it and prevent similar issues in the future. This was a rare occurrence, and I want to reassure you it’s being taken seriously. Sincere apologies again, and thank you for your patience. Kind regards, Inside Story Customer Care