Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear about your experience.
We completely understand how frustrating it must have been to receive an item that was not only incomplete but also difficult to assemble, especially on your only day off. This is certainly not the level of quality or service we aim to provide.
We’d really appreciate the opportunity to make this right. If you haven't already, please contact our customer service team with your order details so we can investigate what went wrong and offer a suitable resolution. Your experience highlights areas where we need to improve, and your feedback will be used to help ensure this doesn't happen again.
Once again, we apologise for the inconvenience and disappointment caused.
