Thank you for taking the time to leave your feedback, and please accept our sincere apologies for the inconvenience you've experienced.
We’re very sorry to hear about the issues with the quality and missing parts. This certainly isn’t the experience we aim to provide. We’re currently extremely busy, which has unfortunately impacted our ability to respond as promptly as we’d like — but we do appreciate your patience.
We’ve reached out to you directly for a few further details so we can look into this properly and work towards a resolution. Your satisfaction is important to us, and we’d like to make things right.