Order was delivered just over a week after ordering and erected the next day. The only draw back was that after sending photos of a spirit level in all corners and centre which was ok the erection...
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Overall how do you feel about the quality of your building? : Excellent
Purchased summerhouse. Delivered. Poor quality with nails sticking out. Split wood and a terrible finish. First delivery driver was un responsive and poor communication. Second delivery driver was...
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Overall how do you feel about the quality of your building? : Substandard
Toni-Sue
Waltons
7 months ago
I'm really sorry to hear that you were unhappy with the service received.
I’ve looked into your case and can see that our customer service team did everything possible to support and assist you throughout. Unfortunately, on this occasion, it appears that our delivery partner let us down, and we completely understand how frustrating that must have been.
While some aspects were out of our control, we always aim to take full ownership of your experience and we truly regret that it didn’t meet expectations. Please be assured that we’re feeding this back to the carrier directly to help prevent similar issues in the future.
Thank you again for your feedback, it’s important to us and helps us improve.
After having to get a refund from another company because of non delivery, I was very impressed with the swift delivery. The summer house is up and I am very pleased with the quality. It is value...
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Overall how do you feel about the quality of your building? : Exceptional
Waltons Garden Buildings
Waltons
10 months ago
Thank you for leaving us your great review
We're happy to hear you were impressed by your experience with us
We hope you love your new summerhouse!
Really nice summer house, well finished. The only negative point I have is that the roof could be strengthened by using thicker beams.
Overall a good house for the price.
Overall how do you feel about the quality of your building? : Good
Waltons Garden Buildings
Waltons
10 months ago
Thank you for your great review on our summerhouse
It's lovely to hear we met your expectations!
We hope you love using your new garden building
Honestly. I expected more.
The floor panels don’t meet up leaving gaps so I will have to install a secondary floor.
The walls are bowed. So clamped and screwed as much as possible to bring it all...
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Overall how do you feel about the quality of your building? : Poor
Toni-Sue
Waltons
7 months ago
We're sorry to hear your experience wasn’t what you expected. Your feedback is valuable and helps us improve.
You get what you pay for! This is a budget product with a budget build quality and an almost worthless guarantee (too many caveats to be customer-friendly). Walton's customer service and...
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Overall how do you feel about the quality of your building? : Good
Waltons Garden Buildings
Waltons
1 year ago
Thank you for your honest feedback. We're sorry to hear that the product didn't meet your expectations in terms of quality. We strive to offer value for the price, and we understand that there are areas we can improve. We're glad to hear that you were satisfied with our customer service and delivery, though we apologise for the inconvenience caused by the delivery setup. We’ll certainly take your comments into consideration as we work to improve both our product offerings and delivery experience. If you have any further concerns, please don't hesitate to reach out to us. We appreciate your business and your feedback.
Choose from our huge range of Garden Sheds to Buy Online & get FREE Delivery to UK Mainland & Cheap Prices from Walton Garden Buildings - The UK's Largest Manufactuer of Garden Buildings.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Choose from our huge range of Garden Sheds to Buy Online & get FREE Delivery to UK Mainland & Cheap Prices from Walton Garden Buildings - The UK's Largest Manufactuer of Garden Buildings.
